Mar
21

03/21/2012       By: Natalya Bucuy

Our new iPhone App is now available to LiveHelpNow Live Chat System subscribers in the iPhone App Store free of charge! For the first time, you can have the LiveHelpNow experience in the palm of you...

Feb
06

02/06/2012       By: Natalya Bucuy

Your staff took 100 chats this week; how many were for sales, how many for support, how many were for something else? Unless you’ve set up a multitude of separate departments, it’s difficult to kn...

Feb
06

02/06/2012       By: Natalya Bucuy

Make chat personal again by interacting with prospective customers on a first name basis. Our latest update to the live chat system allows the name a visitor enters in pre-chat requirements to be thei...

Feb
06

02/06/2012       By: Natalya Bucuy

The live chat window is often a visitor’s first point of contact with your company, and it should be designed to reflect your brand. The latest release of the LiveHelpNow chat window is easier to cu...

Jan
31

01/31/2012       By: Natalya Bucuy

  Offering a live chat option on your website is a great start at being more responsive to your market’s needs. But if you have decent traffic and your agents process one chat request at a time...

Sep
12

09/12/2011       By: Natalya Bucuy

The world’s just gotten a little smaller and your sales opportunities have just gotten a lot bigger. We’re writing to let you know about an exciting new feature now available in our live c...

Jan
19

01/19/2011       By: Natalya Bucuy

Live chat software not only improves your customer conversion and retention rate- it can also trim about 20% from your advertising costs. Are you interested in refining your PPC campaign search terms ...

Mar
16

03/16/2010       By: Natalya Bucuy

Table Of Contents Live Chat ScenariosMake Sure the Customer Service Agent Reads the User's Question or the Session LogAllow the Customer...

Feb
06

02/06/2010       By: Natalya Bucuy

When it comes to e-commerce, technical aid or product sales, no matter how amazing your web site is, you still need to have that human touch. LiveHelpNow provides a cutting edge solution for ensuring ...