Jul
02

07/02/2019       By: Natalya Bucuy

Table Of Contents What is customer lifecycle management?The 5 Steps of Understanding Customer Lifecycle ManagementStep 1: ReachStep 2: Acquis...

May
28

05/28/2019       By: Natalya Bucuy

When is a business delivering the best customer service possible? It’s when zero customers interact with customer service. This may sound counter-intuitive, but it’s true. Do you call your credit ...

Mar
15

03/15/2019       By: Natalya Bucuy

Before you get offended by the title…just hear us out. As we take this moment to acknowledge the existence of stupidity, we promise to do it as respectfully as humanly possible. We aren’t the ...

Jan
18

01/18/2019       By: Natalya Bucuy

Businesses are beginning to realize that the easiest path to higher sales is to roll out the red carpet for their customers. According to a study conducted by Forrester, 72% of businesses say  improv...

Jan
14

01/14/2019       By: Natalya Bucuy

Typically, major technological advancements generate a sense of excitement. However, they also have the ability to create controversy. Often there is an underlying concern that rapid innovation will ...

Oct
25

10/25/2018       By: Natalya Bucuy

Any flourishing business must be prepared to deal with “monster” clients. Are you ready to handle a crisis when your customer is an extremely irritated Sasquatch? You may think it’s a myth. You�...

Oct
16

10/16/2018       By: Natalya Bucuy

Customer loyalty is highly important to any successful business. In order for your business to be financially healthy, you want to reduce customer churn (without resorting to any drastic measures such...

Apr
30

04/30/2018       By: Natalya Bucuy

A poor attitude and lack of confidence toward your business can spell major trouble. Studies have shown a direct correlation with lack of trust and customers jumping ship to another brand. While it’...

Apr
16

04/16/2018       By: Natalya Bucuy

Customer service is becoming faster and more competitive than ever before. Live chat apps along with customer service data can drive a strategy that helps better serve your customer base. If you’re ...

Mar
01

03/01/2018       By: Natalya Bucuy

How to Streamline Customer Communications with Help Desk Software As customers are tweeting at your brand and blasting off support e-mails during all hours of the day, it’s no surprise that customer...