Oct
02

10/02/2012       By: Natalya Bucuy

Courtesy of FreeDigitalPhotos.net Did you know that every year, the first full week of October is recognized as Customer Service Week? An international celebration, the festivities honor not only the ...

Sep
04

09/04/2012       By: Natalya Bucuy

Courtesy of FreeDigitalPhotos.net To many business owners, the number that matters most is the bottom line. But while profit is vital to driving a business forward, that singular focus too often blurs...

Aug
28

08/28/2012       By: Natalya Bucuy

Courtesy of FreeDigitalPhotos.net As a company grows, its executives may lose sight of the most important aspect of any money-making enterprise: pleasing the customer. Mainly, this is because big comp...

Aug
09

08/09/2012       By: Natalya Bucuy

Courtesy of FreeDigitalPhotos.net “Time is money.” Ben Franklin coined this saying in the 1700s, and it’s especially true today for businesses looking to expand. So if you’re c...

Jul
31

07/31/2012       By: Maria De Jesus

College life can be overwhelming. For prospective students, the application process often feels like an endless marathon. Current students face the challenge of balancing courses, schedules, and fina...

Jul
24

07/24/2012       By: Natalya Bucuy

You may already know that AdWords allows you to add extensions to your Google ad, whether it’s your business location, phone number, additional product info, or social media links. Now, Google is te...

Jul
10

07/10/2012       By: Natalya Bucuy

Your customers are all busy people. When something breaks — a payment not received, a shipment delayed, faulty merchandise shipped — you will have to fix it as soon as you can. The faster ...

May
15

05/15/2012       By: Natalya Bucuy

If you are like most small businesses, you will have a phone support option that is either operated in-house or outsourced to a third party call center. In many cases, that’s the only support op...

May
08

05/08/2012       By: Natalya Bucuy

With the LiveHelpNow HelpOut Tab® you can point customers with routine support questions to online help before they can pick up the phone to call you. With over 8,000 customer accounts, LiveHelpNow ...

Jan
09

01/09/2012       By: Natalya Bucuy

One of our previous posts talked about strategies you can use to talk with angry customers and turn the situation around. Another unenviable situation you might face is when the caller just loves the ...