LiveHelpNow - Customer Support Blog
Our Customer Support Blog is your one-stop shop for valuable insights, tips, and best practices. Whether you are a customer support professional, a team leader, or a business owner, this curated collection of resources will help you elevate your support game.
Are talkative customers clogging up the phone lines?
01/09/2012       By: Natalya Bucuy
One of our previous posts talked about strategies you can use to talk with angry customers and turn the situation around. Another unenviable situation you might face is when the caller just loves the ...
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6 things service reps should do when an angry customer calls
12/14/2011       By: Natalya Bucuy
When you are running a business you won’t be able to please all customers no matter how hard you try. In some cases that translates into an angry customer dialing the contact number and swearing...
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Is the FAQ on your site really helping customers?
12/04/2011       By: Natalya Bucuy
You might have been hearing a lot of talk about how a well written FAQ can be a powerful customer service asset. And it is true- customers and prospects really do appreciate a well written FAQ section...
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How to slash thousands of dollars from customer service budgets..
06/11/2011       By: Natalya Bucuy
and deliver the same levels of service as before? This post is meant for you if you have a website and Sell products or services that generate a lot of customers’ questions Need to deliver post...
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Customer email management giving you nightmares? Here’s your shining knight
05/25/2011       By: Natalya Bucuy
The case of the missing shoes Robert is window shopping for shoes online. He lands on a store and likes what he sees in the selection. He picks out a pair and orders it- the store advertises a three d...
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Are you losing customers and bleeding profits?
05/12/2011       By: Natalya Bucuy
If a number of your customers are saying something along the lines of “I am not buying from you again” it does not mean that your products or service offerings are bad. You can be perfect ...
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How to increase live chat volume
03/17/2011       By: Natalya Bucuy
Make Sure Your Staff is Ready Staff can be easily prepared and trained to know how to use the operator panel and handle multiple incoming chats simultaneously. Don’t Hide the Chat Button Placeme...
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The Pros and Cons of Outsourcing Customer Service
06/11/2010       By: Natalya Bucuy
Although the trend to outsource customer service predates the current recession, it has become increasingly appealing to businesses trying to hold down costs in a time of economic difficulties. The de...
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