Feb
27

02/27/2023       By: Natalya Bucuy

Table Of Contents A Brief History of Text MessagingTexting Statistics Text message marketing statisticsGenerational Texting Behaviors1Consum...

Feb
06

02/06/2023       By: Natalya Bucuy

Empathy statements take customer service to a new, more personal level. They address and validate customers’ feelings. They help customer support agents stay out of judgment. And they help communic...

Jan
26

01/26/2023       By: Natalya Bucuy

Customer Experience (CX) is vital to any business strategy, big or small. The principle, “Treat others as you would want to be treated,” also applies to customer service. By following thi...

Dec
15

12/15/2022       By: Natalya Bucuy

From the craze of Wordle (which was the top-trending global Google search this year)… …to the Webb space telescope images of the Universe… …the year 2022 certainly delivered happenings big a...

Aug
22

08/22/2022       By: Carl Torrence

Let’s say you’ve built a great eCommerce website. The design, the content, and the product directory are up to the mark.  But the conversion rate isn’t.  What does this say about your audience...

Aug
17

08/17/2022       By: Natalya Bucuy

Quality customer service helps retain customers. As such, offering friendly customer service is critical to the success of your company. In other words, you shouldn’t tell your customers to shut up...

Jul
14

07/14/2022       By: Abhishek Agarwal

Does your website have a live chat option? If not, perhaps, it’s time to change that and enjoy all the benefits of live chat can bring to your customer support.  Live chat is a game-changer for...

Jun
30

06/30/2022       By: Arleen Atienza

What is customer segmentation? Customer segmentation, or market segmentation, divides your customers into categories based on shared characteristics. These characteristics could be anything from age, ...

Jun
02

06/02/2022       By: Natalya Bucuy

In contrast to traditional communication techniques such as email marketing or cold calls, recent communications with consumers have become speedier and more data-driven. Using live chat software elim...

May
19

05/19/2022       By: Natalya Bucuy

Table Of Contents What Is Customer Science?How Will Customer Science Impact the Customer Experience?Customer PredictionPersonalized Experienc...