How to increase live chat volume

03/17/2011       By: Natalya Bucuy

Make Sure Your Staff is Ready Staff can be easily prepared and trained to know how to use the operator panel and handle multiple incoming chats simultaneously. Don’t Hide the Chat Button Placeme...

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How cloud computing and live chat software foster better customer relationships

01/13/2011       By: Natalya Bucuy

Although there are many differences between startups and long established growing businesses, they still have one thing in common: they rely on client satisfaction in order to remain profitable. A key...

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The Art of Excellent Customer Service

06/09/2010       By: Natalya Bucuy

Because the customer is the lifeblood of any business, excellent customer service should be the primary method used to retain a loyal client base. Anyone dealing directly with clients has the responsi...

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