Mar
15

03/15/2019       By: Natalya Bucuy

Before you get offended by the title…just hear us out. As we take this moment to acknowledge the existence of stupidity, we promise to do it as respectfully as humanly possible. We aren’t the ...

Jan
18

01/18/2019       By: Natalya Bucuy

Businesses are beginning to realize that the easiest path to higher sales is to roll out the red carpet for their customers. According to a study conducted by Forrester, 72% of businesses say  improv...

Oct
25

10/25/2018       By: Natalya Bucuy

Any flourishing business must be prepared to deal with “monster” clients. Are you ready to handle a crisis when your customer is an extremely irritated Sasquatch? You may think it’s a myth. You�...

Oct
16

10/16/2018       By: Natalya Bucuy

Customer loyalty is highly important to any successful business. In order for your business to be financially healthy, you want to reduce customer churn (without resorting to any drastic measures such...

Apr
30

04/30/2018       By: Natalya Bucuy

A poor attitude and lack of confidence toward your business can spell major trouble. Studies have shown a direct correlation with lack of trust and customers jumping ship to another brand. While it’...

Apr
16

04/16/2018       By: Natalya Bucuy

Customer service is becoming faster and more competitive than ever before. Live chat apps along with customer service data can drive a strategy that helps better serve your customer base. If you’re ...

Feb
18

02/18/2014       By: Natalya Bucuy

As a business owner and a consumer, you know that a company’s level of customer service can make or break a customer’s loyally and commitment to a brand.  Unfortunately one drawback of running a...

Oct
23

10/23/2012       By: Natalya Bucuy

You’ve generated new leads, qualified them, pursued them, and gotten the sale. Now how can you keep those shoppers coming back? Loyal customers keep companies alive, not only through repeated busine...

Oct
18

10/18/2012       By: Natalya Bucuy

Courtesy of FreeDigitalPhotos.net Once you’ve got leads coming in, take the next steps to walk them toward the register. The process may not always be speedy, but taking the time to parse through po...

Jul
05

07/05/2012       By: Natalya Bucuy

If you have been reading this blog for any amount of time, you may have noticed a recurring theme. We passionately believe that only those companies providing a brilliant customer experience will be a...