LiveHelpNow - Customer Experience Blog
LiveHelpNow’s Customer Experience Blog is your go-to resource for insights and guidance on all things CX. Whether you are a customer service professional or a business owner, this is the place for CX inspiration.
Customer Service Cornerstones For Your Online Business
02/18/2014       By: Natalya Bucuy
As a business owner and a consumer, you know that a company’s level of customer service can make or break a customer’s loyally and commitment to a brand. Unfortunately one drawback of running a...
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Mastering the Sales Funnel: How to Build Long-Term Loyalty
10/23/2012       By: Natalya Bucuy
You’ve generated new leads, qualified them, pursued them, and gotten the sale. Now how can you keep those shoppers coming back? Loyal customers keep companies alive, not only through repeated busine...
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Mastering the Sales Funnel: Turning Leads into Sales
10/18/2012       By: Natalya Bucuy
Courtesy of FreeDigitalPhotos.net Once you’ve got leads coming in, take the next steps to walk them toward the register. The process may not always be speedy, but taking the time to parse through po...
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Companies who invest in customer experience reap rich rewards
07/05/2012       By: Natalya Bucuy
If you have been reading this blog for any amount of time, you may have noticed a recurring theme. We passionately believe that only those companies providing a brilliant customer experience will be a...
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7 reasons excellent customer experience can be your ace in the hole
06/25/2012       By: Natalya Bucuy
Can I make an informed guess? The economy is terrible and you are staring across at the competition, sitting pretty on a pile of cash. On the surface, things don’t look good. But what if I told ...
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Automatically send customers their chat transcript and invite them to take a survey
06/07/2012       By: Natalya Bucuy
Looking for an easy way to connect with your customers? Remind them of their positive experience with your brand by sending them a copy of their latest chat transcript. You can even link a survey to t...
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7 strategies for getting word of mouth advertising from customers
05/22/2012       By: Natalya Bucuy
A good word from customers to their friends and family is worth its weight in gold for you, the marketer. It’s the most effective form of marketing in terms of ROI and also the most sustainable....
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Provide excellent customer service without wasting time
05/08/2012       By: Natalya Bucuy
With the LiveHelpNow HelpOut Tab® you can point customers with routine support questions to online help before they can pick up the phone to call you. With over 8,000 customer accounts, LiveHelpNow ...
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Are talkative customers clogging up the phone lines?
01/09/2012       By: Natalya Bucuy
One of our previous posts talked about strategies you can use to talk with angry customers and turn the situation around. Another unenviable situation you might face is when the caller just loves the ...
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Is the FAQ on your site really helping customers?
12/04/2011       By: Natalya Bucuy
You might have been hearing a lot of talk about how a well written FAQ can be a powerful customer service asset. And it is true- customers and prospects really do appreciate a well written FAQ section...
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