Jun
12

06/12/2024       By: Maria De Jesus

Effective tracking and accountability are crucial for customer support teams to provide timely and accurate responses. Especially when utilizing email tracking software. However, without the right to...

Jun
11

06/11/2024       By: Maria De Jesus

Efficient customer support is crucial for high customer satisfaction. A key part of this is managing chat queues well. LiveHelpNow offers advanced chat queuing rules for this. Administrators can set ...

Jun
05

06/05/2024       By: Maria De Jesus

Efficient customer service is essential. LiveHelpNow’s Zoom integration for screen sharing enhances remote support, allowing teams to solve complex issues in real time. This article covers the ...

May
31

05/31/2024       By: Maria De Jesus

As our reliance on digital platforms grows, how can we ensure the protection of sensitive information? Businesses handling personal and financial data must secure customer information. Enhanced forms...

May
31

05/31/2024       By: Maria De Jesus

As more businesses use live chat for real-time support, they need to handle sensitive information safely. This article covers the best practices and features to help you manage securing customer data...

May
30

05/30/2024       By: Maria De Jesus

In today’s multi-channel world, seamless customer support across platforms is essential. Companies need robust integrations to manage all interactions efficiently from a single platform. This ...

May
30

05/30/2024       By: Maria De Jesus

Customer service success lies in the details. While some live chat features of LiveHelpNow are well-known, others are just as powerful but overlooked. Three useful tools to enhance customer service a...

Jan
31

01/31/2024       By: Natalya Bucuy

The year 2024 brings us some exciting events to note. The Paris Olympics Games, World Cups in various sports, and a total solar eclipse (April 8!) are just some of them. And of course, let’s no...

Jan
19

01/19/2024       By: Natalya Bucuy

Are you tired of boring old customer service lines? Sick of waiting on hold for hours? Well, have no fear because live chat systems are here to save the day! When choosing software to help you achiev...

Jan
02

01/02/2024       By: Natalya Bucuy

Table Of Contents Understanding Knowledge Base SoftwareWhat is knowledge base software?Importance of Knowledge Base Tools in BusinessKey Feat...