Nov
18

11/18/2023       By: Natalya Bucuy

Sentiment analysis is a natural language processing technique that involves analyzing the emotions, attitudes, and opinions expressed in text. By utilizing advanced algorithms, sentiment analysis can ...

Nov
15

11/15/2023       By: Michael Kansky

Most large organizations now use chatbots to communicate with customers. They’re fast, convenient, and an ideal way to relieve the workload of customer service agents. No wonder the global chatbot m...

Nov
15

11/15/2023       By: Michael Kansky

In the fast-paced world of customer service, contact centers are constantly seeking ways to improve efficiency and streamline operations. One important metric that can help in this endeavor is the cal...

Nov
13

11/13/2023       By: Natalya Bucuy

Live chat has become an essential tool for online businesses to provide immediate customer support. With the wider use of this tool, it is crucial to ensure that live chat systems are ADA compliant. ...

Nov
09

11/09/2023       By: Natalya Bucuy

Supporting customers on social media has become an integral part of any successful business. With the rise of social media popularity, some weight of customer service shifted from traditional channels...

Nov
09

11/09/2023       By: Natalya Bucuy

Stores and shops stop being just stores and shops around the holidays. They become centers of the season’s busy buzzing energy, That excitement and magic anticipation radiate from underneath the cle...

Nov
06

11/06/2023       By: Natalya Bucuy

Live chat queueing is a valuable tool for businesses looking to provide efficient and effective customer support. Using live chat queueing strategies, businesses can optimize their customer service op...

Nov
02

11/02/2023       By: Michael Kansky

With live chat gaining favor as one of consumer’s favorite communication channels, it’s important to maintain customer trust. When it comes to handling sensitive data like Protected Health Informa...

Oct
25

10/25/2023       By: Natalya Bucuy

Do customers trust AI? Its use is no longer limited to customer interactions with chatbots and online purchase suggestions. AI is making its way into various industries including customer service.  A...

Oct
24

10/24/2023       By: Natalya Bucuy

How do customers engage with a business? By identifying and understanding customer touchpoints,  businesses can get a better picture of engagement throughout the customer journey. Then they can optim...