Jul
05

07/05/2012       By: Natalya Bucuy

If you have been reading this blog for any amount of time, you may have noticed a recurring theme. We passionately believe that only those companies providing a brilliant customer experience will be a...

Jun
25

06/25/2012       By: Natalya Bucuy

Can I make an informed guess? The economy is terrible and you are staring across at the competition, sitting pretty on a pile of cash. On the surface, things don’t look good. But what if I told ...

Jun
07

06/07/2012       By: Natalya Bucuy

Looking for an easy way to connect with your customers? Remind them of their positive experience with your brand by sending them a copy of their latest chat transcript. You can even link a survey to t...

May
22

05/22/2012       By: Natalya Bucuy

A good word from customers to their friends and family is worth its weight in gold for you, the marketer. It’s the most effective form of marketing in terms of ROI and also the most sustainable....

May
15

05/15/2012       By: Natalya Bucuy

If you are like most small businesses, you will have a phone support option that is either operated in-house or outsourced to a third party call center. In many cases, that’s the only support op...

May
08

05/08/2012       By: Natalya Bucuy

With the LiveHelpNow HelpOut Tab® you can point customers with routine support questions to online help before they can pick up the phone to call you. With over 8,000 customer accounts, LiveHelpNow ...

Mar
21

03/21/2012       By: Natalya Bucuy

Our new iPhone App is now available to LiveHelpNow Live Chat System subscribers in the iPhone App Store free of charge! For the first time, you can have the LiveHelpNow experience in the palm of you...

Feb
07

02/07/2012       By: Natalya Bucuy

A new customer always comes with the baggage of acquisition costs. It’s only when that customer returns for a second purchase that you can make 100% on your profit margin.In some sectors, compan...

Feb
06

02/06/2012       By: Natalya Bucuy

Your staff took 100 chats this week; how many were for sales, how many for support, how many were for something else? Unless you’ve set up a multitude of separate departments, it’s difficult to kn...

Feb
06

02/06/2012       By: Natalya Bucuy

Make chat personal again by interacting with prospective customers on a first name basis. Our latest update to the live chat system allows the name a visitor enters in pre-chat requirements to be thei...