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Are you losing customers and bleeding profits?

05/12/2011       By: Natalya Bucuy

If a number of your customers are saying something along the lines of “I am not buying from you again” it does not mean that your products or service offerings are bad. You can be perfect ...

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How to increase live chat volume

03/17/2011       By: Natalya Bucuy

Make Sure Your Staff is Ready Staff can be easily prepared and trained to know how to use the operator panel and handle multiple incoming chats simultaneously. Don’t Hide the Chat Button Placeme...

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Live Chat Software and SEO

01/19/2011       By: Natalya Bucuy

Live chat software not only improves your customer conversion and retention rate- it can also trim about 20% from your advertising costs. Are you interested in refining your PPC campaign search terms ...

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How cloud computing and live chat software foster better customer relationships

01/13/2011       By: Natalya Bucuy

Although there are many differences between startups and long established growing businesses, they still have one thing in common: they rely on client satisfaction in order to remain profitable. A key...

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Tracking and Improving the Effectiveness of the Help Desk

06/17/2010       By: Natalya Bucuy

The help desk staff is an essential link between the customer and the company. It is through efficient and helpful customer service provided by this staff that the company gains and retains loyal cust...

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The Pros and Cons of Outsourcing Customer Service

06/11/2010       By: Natalya Bucuy

Although the trend to outsource customer service predates the current recession, it has become increasingly appealing to businesses trying to hold down costs in a time of economic difficulties. The de...

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The Art of Excellent Customer Service

06/09/2010       By: Natalya Bucuy

Because the customer is the lifeblood of any business, excellent customer service should be the primary method used to retain a loyal client base. Anyone dealing directly with clients has the responsi...

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Live chat implementation- 6 steps for success

03/16/2010       By: Natalya Bucuy

Live chat is a great sales tool and a tremendous tactic to offer fantastic customer service. It’s more scalable than a call center because live chat systems typically permit the customer service...

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How to increase website traffic and how to convert it with SEO

03/02/2010       By: Natalya Bucuy

There are many ways to increase visitor traffic to your website and there are many ways to convert it. In Part I we will talk about probably most popular (because it is usually free), yet time consumi...

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Live chat software: enhancing customer relationships with web-based chat

02/06/2010       By: Natalya Bucuy

When it comes to e-commerce, technical aid or product sales, no matter how amazing your web site is, you still need to have that human touch. LiveHelpNow provides a cutting edge solution for ensuring ...

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