LiveHelpNow - Blog
iPhone App for the Live Chat System
03/21/2012 By: Natalya Bucuy
Our new iPhone App is now available to LiveHelpNow Live Chat System subscribers in the iPhone App Store free of charge! For the first time, you can have the LiveHelpNow experience in the palm of you...
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6 smart and cost effective strategies for getting loyal customers
02/07/2012 By: Natalya Bucuy
A new customer always comes with the baggage of acquisition costs. It’s only when that customer returns for a second purchase that you can make 100% on your profit margin.In some sectors, compan...
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Live Chat Tagging – How to get detailed information about the content of your chat traffic
02/06/2012 By: Natalya Bucuy
Your staff took 100 chats this week; how many were for sales, how many for support, how many were for something else? Unless you’ve set up a multitude of separate departments, it’s difficult to kn...
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Tired of seeing ‘You’ or ‘Visitor’ instead of your customer’s name in chat?
02/06/2012 By: Natalya Bucuy
Make chat personal again by interacting with prospective customers on a first name basis. Our latest update to the live chat system allows the name a visitor enters in pre-chat requirements to be thei...
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The LiveHelpNow live chat window – Designed with your brand in mind
02/06/2012 By: Natalya Bucuy
The live chat window is often a visitor’s first point of contact with your company, and it should be designed to reflect your brand. The latest release of the LiveHelpNow chat window is easier to cu...
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5 principles that make multitasking with live chat easier
01/31/2012 By: Natalya Bucuy
Offering a live chat option on your website is a great start at being more responsive to your market’s needs. But if you have decent traffic and your agents process one chat request at a time...
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Are talkative customers clogging up the phone lines?
01/09/2012 By: Natalya Bucuy
One of our previous posts talked about strategies you can use to talk with angry customers and turn the situation around. Another unenviable situation you might face is when the caller just loves the ...
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5 strategies to transform your live chat service into a sales channel
01/04/2012 By: Natalya Bucuy
Live chat is becoming a part of the online shopping experience as research point indicates that interacting with a visitor on a site real time can boost conversions. But merely installing a chat sof...
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6 things service reps should do when an angry customer calls
12/14/2011 By: Natalya Bucuy
When you are running a business you won’t be able to please all customers no matter how hard you try. In some cases that translates into an angry customer dialing the contact number and swearing...
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6 tips on turning customer feedback into business intelligence
12/08/2011 By: Natalya Bucuy
So you have got the memo and have started collecting customer feedback. Congratulations. But that is only the first step of a long process. An ideal customer feedback scenario would be when the entire...
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