Dec
03

12/03/2024       By: Natalya Bucuy

Sentiment analysis is a natural language processing technique that involves analyzing the emotions, attitudes, and opinions expressed in text. By utilizing advanced algorithms, sentiment analysis can...

Dec
03

12/03/2024       By: Natalya Bucuy

Workforce management in a contact center environment can be a stressful endeavor. At times, managing agents’ log-ins and log-outs, shifts, breaks, and holidays can truly feel like herding cats.&nbs...

Nov
26

11/26/2024       By: Natalya Bucuy

Imagine calling your friend one day to talk about a problem you’re having with your mother.  You call, chat, and explain the problem to her. You discuss your feelings and possible solutions...

Nov
26

11/26/2024       By: Natalya Bucuy

LiveHelpNow help desk software collects a lot of information about your customers. The integration with NiftyQuoter will allow for easy transfer of live chatter information into your NiftyQuoter...

Nov
26

11/26/2024       By: Natalya Bucuy

Customer relationship management in the cloud Wouldn’t it be nice if you could house all of your LiveHelpNow chat sales leads and customer service inquiries in Salesforce CRM automatically? ...

Nov
26

11/26/2024       By: Natalya Bucuy

Courtesy of FreeDigitalPhotos.net Regardless of the products it sells or the work it performs, no business can be successful for long if its customers aren’t happy. To learn where they stand...

Nov
21

11/21/2024       By: Natalya Bucuy

Sometimes the most valuable lessons in leadership and followership come from outside the office. Meet Mario Che and Jeanette Fiallo, Latin dancers from Florida. Photo by Ray Lopez Photo by T...

Nov
21

11/21/2024       By: Brandon Stillwell

It’s no secret that customers are the lifeblood of any business. Business success is impossible to achieve if you’re leaving your customers angry with your products, services, or customer ser...

Nov
20

11/20/2024       By: Brandon Stillwell

Anyone who works in customer service will tell you just how time-consuming and resource-intensive it can be. To ease the strain, many businesses have turned to customer service chatbot services. In f...

Nov
18

11/18/2024       By: Natalya Bucuy

A typical customer journey is made up of several key stages. It usually starts at the point people discover and research a brand. They then progress to the purchasing, onboarding, and post sale inter...