LiveHelpNow - Blog
Bad Enough that Customers Aren’t Always Right…What If Your Customers Are Just Plain Dumb?
03/15/2019 By: Natalya Bucuy
Before you get offended by the title…just hear us out. As we take this moment to acknowledge the existence of stupidity, we promise to do it as respectfully as humanly possible. We aren’t the ...
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Cure for the Mondays – Bring Joy to your Workday
02/21/2019 By: Natalya Bucuy
It’s Monday! Are you dreading the upcoming work week? If so, chances are that it’s not the tasks at hand that are bothering you. It’s not the upcoming meetings and conference calls, and itR...
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New: Translate SMS chats, Find untagged chats, Merge tickets
02/04/2019 By: Natalya Bucuy
The following improvements were released on February 3rd, 2019: SMS Live Chat translation LiveHelpNow text-to-chat feature finally gets translation service, you will now be able to translate live chat...
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AI Suggested Responses: Improving The Customer Experience
01/18/2019 By: Natalya Bucuy
Businesses are beginning to realize that the easiest path to higher sales is to roll out the red carpet for their customers. According to a study conducted by Forrester, 72% of businesses say improv...
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Automated Live Chat Agents Are Going To Take Our Jobs. Or Aren’t They?
01/14/2019 By: Natalya Bucuy
Typically, major technological advancements generate a sense of excitement. However, they also have the ability to create controversy. Often there is an underlying concern that rapid innovation will ...
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How to Make People Like You in 90 Seconds in Online Chat
11/15/2018 By: Natalya Bucuy
In the sales and customer service field, making the customer like you is crucial to providing good service. It’s already a challenge to make someone like you in person. But when all you have is a c...
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Tag, You’re It! – Win the Customer Service Game with Auto Tagging
10/29/2018 By: Natalya Bucuy
When you are tagged in sports, it means you’re out of the game (just like this little baseball player pictured). But when it comes to help desk tagging, a tag means that you are winning the cust...
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Dealing with a Customer Service Crisis When Your Client Is an Extremely Irritated Sasquatch
10/25/2018 By: Natalya Bucuy
Any flourishing business must be prepared to deal with “monster” clients. Are you ready to handle a crisis when your customer is an extremely irritated Sasquatch? You may think it’s a myth. You...
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8 Ways to Build Customer Loyalty That Do Not Resort to Hypnosis (and One That Does!)
10/16/2018 By: Natalya Bucuy
Customer loyalty is highly important to any successful business. In order for your business to be financially healthy, you want to reduce customer churn (without resorting to any drastic measures such...
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Chats by Chat Window and Canned Responses Stats Reports
10/11/2018 By: Natalya Bucuy
Hey there! We released a couple new reports today in Analytics: Chats by chat window stats. You will now be able to access reporting on how many times customers use each of the chat windows that you s...
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