LiveHelpNow - Blog
5 Ways AI is Personalizing the Customer Experience
07/24/2019 By: Natalya Bucuy
Every week, I get an email from Netflix that alerts me to a new series (or a new documentary) that I might like based on my previous viewing choices. The mobile app, Bandsintown, periodically sends me...
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Don’t Be a Creep: Five Steps to Customer Profiling
07/19/2019 By: Natalya Bucuy
If you ever talked about the nuances of a World War II battle to a friend who doesn’t care about history, talked about baseball to someone who doesn’t watch sports, or tried to discuss a piece of ...
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How CPAP.com Improved Their Customer Satisfaction Scores by 15% with Live Chat
07/16/2019 By: Natalya Bucuy
Established in 1999, CPAP.com has been dedicated to providing affordable Sleep Apnea equipment and superior customer service to its clients for 20 years. According to their website, whether the CPAP...
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How to Use Help Desk Tools to Be a Proactive Customer Service Hero
07/12/2019 By: Natalya Bucuy
“An ounce of prevention is worth a pound of cure.” The author of the famous wisdom, Benjamin Franklin, might have not spoken about customer service specifically. But we will go ahead and apply it ...
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A Tool that Makes a Difference: Ticket Management System
07/10/2019 By: Natalya Bucuy
“It’s hard to make a difference when you can’t find your keys” It’s hard to make a difference when you can’t find your keys – one of my favourite #book title...
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Understanding The Customer Lifecycle Management Process in 5 Easy Steps
07/02/2019 By: Natalya Bucuy
The term customer lifecycle management sounds like a topic that would be suited better for an MBA thesis than a small business strategy. It involves understanding concepts that include the key factors...
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4 Brands Delivering A Live Chat Customer Experience Worth Tweeting About
06/28/2019 By: Natalya Bucuy
It isn’t easy for companies to forge a human connection with their customers through live chat. In truth, building a meaningful B2B or B2C relationship via live chat takes a hell of a lot more str...
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Six Steps to Successful Customer Journey Mapping
06/26/2019 By: Natalya Bucuy
Customer journey mapping – what is it? “Try to see it my way, Only time will tell if I am right or I am wrong. While you see it your way There’s a chance that we may fall apart before to...
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6 Ways You Can Get Quality Customer Feedback
06/21/2019 By: Natalya Bucuy
Running a business without asking your customers’ feedback is like trying to cross a busy street with headphones plugged into your ears while playing Angry Birds on your phone. If you think cus...
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4 Email Support Tips to Up Your Customer Service Game
06/19/2019 By: Natalya Bucuy
Despite new technologies, email communications remain relevant. How can customer service representatives use them effectively? Haircut. Email. Customer Service. A while ago a friend of mine went to g...
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