Jan
02

01/02/2020       By: Natalya Bucuy

For any business to excel, impeccable customer service is simply non-negotiable. Great customer service will not only pull in new clients for you, but it will also improve customer loyalty.  Whether ...

Dec
17

12/17/2019       By: Natalya Bucuy

Imagine calling your friend one day to talk about a problem you’re having with your mother.  You call, chat, and explain the problem to her. You discuss your feelings and possible solutions. Then y...

Dec
13

12/13/2019       By: Natalya Bucuy

“Would you like fries with that?” These are arguably the 6 most common words spoken in fast food restaurants around the world. The same question is also responsible for a significant percentag...

Dec
05

12/05/2019       By: Natalya Bucuy

The sky is blue.  Water is wet.  Elvis is the King. Great customer service will get you loyal customers… These are all well-known facts.  If you ask a satisfied customer of a major brand (i.e. Am...

Dec
02

12/02/2019       By: Natalya Bucuy

I live in a small town. It really is a charming place, with community events, homey book stores, a historic movie theater, and even a record store. Small towns are said to be the heart of America and ...

Nov
25

11/25/2019       By: Natalya Bucuy

A few years ago my family and I took a summer trip out west and stayed at a Sleep Inn hotel in Idaho Falls, ID. Years later I still recall our experience.  What can be so special about a road-side bu...

Nov
21

11/21/2019       By: Natalya Bucuy

Ah, New Year’s resolutions. We make them every year. We have every intent of running those miles, cutting those calories, reading that book, taking that course, learning how to crochet…you get...

Nov
18

11/18/2019       By: Natalya Bucuy

A few weeks ago, I was researching a company that offered a certification in which I was interested. I decided to check that organization on Facebook. I went to the company’s Facebook page to check ...

Nov
13

11/13/2019       By: Natalya Bucuy

Remember Wall-E? Pixar’s little trash compactor spent his days cleaning up trash on now inhabitable planet Earth, liked Hello, Dolly! the movie and fell in love with an alien robot.  The heartwarmi...

Nov
04

11/04/2019       By: Natalya Bucuy

Customer experience experts always advise focusing on the customer. That is what makes a company stand out from the competition. Imagine you go to a park and you’re in need of a snack. There are thr...