Jun
02

06/02/2021       By: Natalya Bucuy

Growing up, we heard from our parents and teachers to always say “thank you” as a sign of showing appreciation. Saying “thank you” shows that you respect and value other people’s effort, whi...

May
26

05/26/2021       By: Natalya Bucuy

Ahhhh, spring! Perfect time for cleaning out old junk, reorganizing, and starting anew. Sometimes, as we spring clean, we find random things that are clearly misplaced. Like, say, a blender in the coa...

May
24

05/24/2021       By: Natalya Bucuy

Good news, folks! SourceForge, the world’s largest software review and comparison website, awarded LiveHelpNow with the Spring Top Performer Award. This award recognizes companies and products with ...

May
17

05/17/2021       By: Natalya Bucuy

Many brands, naturally, focus a large portion of their marketing activities on acquiring new customers. However, acquiring isn’t enough. Just because a customer made one purchase doesn’t m...

May
12

05/12/2021       By: Natalya Bucuy

Here is an interesting statistic: about 96% of the customers visiting a website are not ready to make a purchase! Why are people reluctant, even though they might have interest? To get the answer, on...

May
10

05/10/2021       By: Natalya Bucuy

KPI Dashboards – a new way to track contact center Key Performance Indicators.  Imagine watching a competitive sporting event without the score. The game would literally be pointless, wouldn...

Apr
27

04/27/2021       By: Natalya Bucuy

It’s not a secret that whenever people have to deal with the government, they usually expect slow, inefficient service. This scene from Disney’s Zootopia comes to mind:  Well, that is absolute...

Apr
27

04/27/2021       By: Natalya Bucuy

Customer relationships are the bread-and-butter of a business.  Good customer relations are so fundamental to successful business growth that there are entire divisions and careers devoted entirely t...

Apr
13

04/13/2021       By: Natalya Bucuy

Do you need a new bike? A book? Groceries? Phone service? If you do, it is likely you will first go to the place where most people go first to shop for these goods and services.  Online. And it is ve...

Apr
05

04/05/2021       By: Natalya Bucuy

Oh, how we love our ABCs! We’re talking about the ABCs is sales, of course – “Always Be Closing,” as Alec Baldwin’s character puts it in Glengarry Glen Ross.  The motivational slogan i...