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What to Look for in a Great Customer Service Chatbot

07/12/2023       By: Brandon Stillwell

Anyone who works in customer service will tell you just how time-consuming and resource-intensive it can be. To ease the strain, many businesses have turned to customer service chatbot services. In fa...

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First Call Resolution: What It Is and How to Improve It

07/12/2023       By: Brandon Stillwell

First call resolution (FCR) is one of the most important customer-service metrics. Especially so for businesses handling a substantial number of customer-service inquiries. It’s a good indication of...

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Redesigned Chat Widget Provides Better CX

06/27/2023       By: Natalya Bucuy

One thing is absolutely constant in life, and most definitely in the tech industry – change. Technology and the modern customer’s relationships that come with it demand upkeep. That upkeep...

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Customer Service Quotes for Daily Inspiration 

06/23/2023       By: Natalya Bucuy

Sometimes, a bite or two of wisdom can go a long way. That is especially true when it comes to customer service quotes. Not the numbers, dollars per month, kind of quotes, but the other, more fun ones...

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11 Proven Ways to Improve Customer Response Time

06/23/2023       By: Brandon Stillwell

Is there anything more frustrating than waiting on hold? Delayed customer service is a headache for both customers and service representatives alike. The longer it takes for a customer to receive serv...

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Live Customer Service: The Marriage of Tech and Humanity

06/14/2023       By: Natalya Bucuy

Live customer service is a tradition businesses try to hold on to in the digital age. And for a good reason.  When it comes to conversations about technology in business, we often jump to extremes. ...

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Great Customer Self-Service: Examples, Tips, Benefits

06/14/2023       By: Brandon Stillwell

When talking about customer service, most people think about talking to a live support agent on the phone or interacting with someone in person. But companies can provide customer service without ever...

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The Art of Maintaining Customer Loyalty

06/07/2023       By: Natalya Bucuy

Any business owner knows the importance of building customer loyalty. It’s pretty simple. Customers who come back are happy customers. And satisfied customers create the foundation for a successful ...

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8 Steps to Building a Winning Customer Service Strategy

06/07/2023       By: Brandon Stillwell

It’s no secret that customers are the lifeblood of any business. Business success is impossible to achieve if you’re leaving your customers angry with your products, services, or customer service....

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Sorry for the Inconvenience: Apology in Customer Service

05/31/2023       By: Brandon Stillwell

If you’ve ever interacted with customer service agents, chances are you’ve heard the phrase “sorry for the inconvenience” at least a dozen times. Apologies are an important part of resolving i...

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