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Software Partnerships: The Human Element of Tech Collaborations

For a brand, it’s vital to create software partnerships on which you can depend for more than just functionality. Choosing which solution would be the best match for a company means understanding th...

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LiveHelpNow Introduces New Partner Program

In an effort to continue to help companies improve their customer support efforts, LiveHelpNow introduces its new partner program. Now, marketing agencies, web designers, value-added resellers, softwa...

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Customer Service Training Made Easy (Step-by-Step Guide)

Your customer service agents can ruin your brand. Or, they can enhance it!  Your customers’ real-life interactions with your company will give them either a good feeling about doing business with y...

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7 Benefits of Live Chat for eCommerce

Does your website have a live chat option? If not, perhaps, it’s time to change that and enjoy all the benefits of live chat can bring to your customer support.  Live chat is a game-changer for eCo...

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PESI: Online Learning Meets Organized Customer Communications

James is a psychologist and a veteran with hearing loss. He lives in Missouri and works with a small staff on a grant to make sure that children are protected from domestic abuse. Recently, James want...

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11 Help Desk Best Practices That Every Business Needs To Follow

No matter the size of your business, from a small start-up to a global organization, excellent customer service is vital to succeeding long-term. Customers expect a great user experience and a high le...

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4 Easy Customer Segmentation Tips For Startup Businesses

What is customer segmentation? Customer segmentation, or market segmentation, divides your customers into categories based on shared characteristics. These characteristics could be anything from age, ...

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Workforce Management: Simple Tool for Time and Shift Tracking

Workforce management in a contact center environment can be a stressful endeavor. At times, managing agents’ log-ins and log-outs, shifts, breaks, and holidays can truly feel like herding cats.  I...

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Discovering Target Audience: How Well Do You Really Know Your Customers? 

If you wish to provide the finest service to your consumers, you must first understand who they are. Of course, not everybody who purchases your goods or services meets the same description. However, ...

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Ticket Management Made Easy for Carolina Biological Supply

Of oInnovation. Quality. Service. These are values Carolina Biological Supply Company holds close to its heart. It instills these principles into everything it does, from staff training to its product...

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“Between the quality of the package and the enthusiasm of the people behind it, I feel like the sky’s the limit with this company.”
- Joel Levin, VP of Support