Jun
23

06/23/2023       By: Natalya Bucuy

Sometimes, a bite or two of wisdom can go a long way. That is especially true when it comes to customer service quotes. Not the numbers, dollars per month, kind of quotes, but the other, more fun one...

Jun
23

06/23/2023       By: Brandon Stillwell

Is there anything more frustrating than waiting on hold? Delayed customer service is a headache for both customers and service representatives alike. The longer it takes for a customer to receive serv...

Jun
14

06/14/2023       By: Natalya Bucuy

Live customer service is a tradition businesses try to hold on to in the digital age. And for a good reason.  When it comes to conversations about technology in business, we often jump to ext...

Jun
14

06/14/2023       By: Brandon Stillwell

When talking about customer service, most people think about talking to a live support agent on the phone or interacting with someone in person. But companies can provide customer service without ever...

Jun
07

06/07/2023       By: Natalya Bucuy

Table Of Contents What Is Customer Loyalty?Understanding the Importance of Maintaining Customer LoyaltyPsychology Behind Repeated Customer Be...

May
31

05/31/2023       By: Brandon Stillwell

If you’ve ever interacted with customer service agents, chances are you’ve heard the phrase “sorry for the inconvenience” at least a dozen times. Apologies are an important part of resolving i...

May
30

05/30/2023       By: Robert Friedman

More and more businesses are implementing digital solutions in their day-to-day operations. Their goal is to streamline certain tasks. One way that companies are using artificial intelligence (AI) is...

May
26

05/26/2023       By: Robert Friedman

The healthcare industry faces many difficult challenges. These include everything from staffing and supply ordering to patient diagnosis and treatment. But what if the right technology could help res...

May
25

05/25/2023       By: Brandon Stillwell

As of 2023, there are over 460 million podcast listeners globally. As the number and quality of podcasts continue to grow, more professionals are turning to podcasts as a way to stay current in their ...

May
16

05/16/2023       By: Natalya Bucuy

“Thank you for your patience” is one of those phrases every customer has heard at one point or another. And, of course, a phrase every customer service agent has used.  As Frankli...