Dec
11

12/11/2024       By: Natalya Bucuy

Live chat queueing is a valuable tool for businesses looking to provide efficient and effective customer support. Using live chat queueing strategies, businesses can optimize their customer service o...

Dec
06

12/06/2024       By: Natalya Bucuy

Table Of Contents What are KPI Dashboards? Why do KPI Dashboards help improve performance?How can teams get started with KPI Dashboards?Read...

Dec
03

12/03/2024       By: Natalya Bucuy

Workforce management in a contact center environment can be a stressful endeavor. At times, managing agents’ log-ins and log-outs, shifts, breaks, and holidays can truly feel like herding cats.&nbs...

Sep
06

09/06/2024       By: Maria De Jesus

The need for efficient, reliable, and scalable customer service has grown. Meet Hue, an AI-driven chatbot and agent assistant built to meet modern business demands. Powered by ChatGPT, Hue merges AI ...

Jun
05

06/05/2024       By: Maria De Jesus

Efficient customer service is essential. LiveHelpNow’s Zoom integration for screen sharing enhances remote support, allowing teams to solve complex issues in real time. This article covers the ...

May
30

05/30/2024       By: Maria De Jesus

Customer service success lies in the details. While some live chat features of LiveHelpNow are well-known, others are just as powerful but overlooked. Three useful tools to enhance customer service a...

Jan
31

01/31/2024       By: Natalya Bucuy

The year 2024 brings us some exciting events to note. The Paris Olympics Games, World Cups in various sports, and a total solar eclipse (April 8!) are just some of them. And of course, let’s no...

Dec
13

12/13/2023       By: Natalya Bucuy

Before New Year’s resolutions take center stage, it’s good to reflect. Look back and count all of our blessings and accomplishments. For us, 2023 brought some significant improvements and exciting...

Aug
19

08/19/2023       By: Natalya Bucuy

What makes a good supervisor?  One psychological study defines five components of effective supervision: support, trust, respect, time, and investment. While there is more on the topic, to facilitate...

Jul
31

07/31/2023       By: Natalya Bucuy

When it comes to customer satisfaction, certain customer experience strategies come in handy. One of these strategies is to create a personalized customer experience. Doing so always pays off. That is...