Nov
17

11/17/2024       By: Natalya Bucuy

One of the biggest challenges for small businesses is to generate quality leads and convert them into customers. Lead generation is no easy task. It requires a great marketing strategy to be able to ...

Jul
23

07/23/2024       By: Maria De Jesus

Effective order management and outstanding customer service are vital for success. Companies aim to simplify operations, offer real-time updates, and boost customer satisfaction. NetSuite, a complete...

Dec
04

12/04/2023       By: Michael Kansky

In 2023, customers expect instant gratification and seamless user experience. Incorporating live chat on your website has become a game-changer for increasing online sales. Gone are the days when cust...

Jul
27

07/27/2022       By: Natalya Bucuy

In an effort to continue to help companies improve their customer support efforts, LiveHelpNow introduces its new partner program. Now, marketing agencies, web designers, value-added resellers, softwa...

Jun
30

06/30/2022       By: Arleen Atienza

What is customer segmentation? Customer segmentation, or market segmentation, divides your customers into categories based on shared characteristics. These characteristics could be anything from age, ...

Jan
26

01/26/2022       By: Natalya Bucuy

In 2022, if you’re not using SMS in small business communications, you might be falling behind. According to recent statistics, 58% of people say texting is the ideal way for businesses to reach the...

Jan
20

01/20/2022       By: Natalya Bucuy

”Oh, I would like to know more about this specific area.”  Just a random thought by a person going through your recent marketing campaign. Excellent! The prospect contacts your customer service ...

Jan
13

01/13/2022       By: Natalya Bucuy

Gen Z, the band of tech addicts, social warriors, video-game players, and security seekers, is a challenging target for marketers. Children of Gen Xers and Millenials, this generation spans from the m...

Jan
07

01/07/2022       By: Natalya Bucuy

How can a business effectively stay ahead of its competition in an online environment? Of course, there are many answers to that question. But one of them is to address customer experience in the conv...

Dec
23

12/23/2021       By: Natalya Bucuy

Let’s admit it. In today’s face-paced world, none of us wants to open our inbox just to receive emails from brands that brag too much about their new product launch.  We’ve seen enough of those...