May
16

05/16/2023       By: Natalya Bucuy

“Thank you for your patience” is one of those phrases every customer has heard at one point or another. And, of course, a phrase every customer service agent has used.  As Frankli...

May
08

05/08/2023       By: Natalya Bucuy

Ask members of any customer support team about their jobs and difficult customer service situations will surely come up. The customer service industry is full of difficult customer examples. And so, ...

Apr
20

04/20/2023       By: Natalya Bucuy

Recently, the advances in Artificial Intelligence (AI) development have been all the buzz. Teachers worry about students submitting work created by AI. Employees in various industries wonder about th...

Feb
27

02/27/2023       By: Natalya Bucuy

Table Of Contents A Brief History of Text MessagingTexting Statistics Text message marketing statisticsGenerational Texting Behaviors1Consum...

Feb
13

02/13/2023       By: Natalya Bucuy

What Are SMS Chatbots? SMS chatbots are automated computer systems that communicate via text messages. A marriage of automation and convenience, this handy tool can help boost business communicati...

Feb
01

02/01/2023       By: Natalya Bucuy

In 2023, live chat software is a must for any business. Why? Because benefits of live chat is endless. If technologically-advanced aliens sent a spaceship to Earth, one of the first things they would...

Dec
15

12/15/2022       By: Natalya Bucuy

From the craze of Wordle (which was the top-trending global Google search this year)… …to the Webb space telescope images of the Universe… …the year 2022 certainly delivered happenings big a...

Aug
22

08/22/2022       By: Carl Torrence

Let’s say you’ve built a great eCommerce website. The design, the content, and the product directory are up to the mark.  But the conversion rate isn’t.  What does this say about your audience...

Aug
17

08/17/2022       By: Natalya Bucuy

Quality customer service helps retain customers. As such, offering friendly customer service is critical to the success of your company. In other words, you shouldn’t tell your customers to shut up...

Jul
19

07/19/2022       By: Scott Lieberman

Table Of Contents What is Customer Service Training?When Should Customer Service Training Happen?Why is Customer Service Training Important?T...