Dec
21

12/21/2023       By: Natalya Bucuy

Live chat support offers businesses a convenient and effective way to engage with their customers in real-time. In this article, we will explore the numerous benefits of live chat and how it can enhan...

Dec
20

12/20/2023       By: Michael Kansky

Today, businesses have access to a wealth of information about their customers. This treasure trove of data holds immense power, capable of transforming the way businesses operate and grow. Customer ...

Dec
18

12/18/2023       By: Michael Kansky

Businesses everywhere constantly strive to improve their lead-generation strategies. With the advancements in artificial intelligence (AI), we now have a powerful tool at our disposal to take our lead...

Dec
05

12/05/2023       By: Natalya Bucuy

Customer satisfaction is the key to any successful business. A crucial component of satisfying customers is effective communication. Poor communication, on the other hand, can have a devastating impa...

Nov
09

11/09/2023       By: Natalya Bucuy

Supporting customers on social media has become an integral part of any successful business. With the rise of social media popularity, some weight of customer service shifted from traditional channels...

Jul
25

07/25/2023       By: Michael Kansky

Customer service can make or break you. It’s important that your business has a stellar team of customer support professionals ready to field the questions and issues plaguing customers. But its equ...

Jun
14

06/14/2023       By: Natalya Bucuy

Live customer service is a tradition businesses try to hold on to in the digital age. And for a good reason.  When it comes to conversations about technology in business, we often jump to ext...

Jun
14

06/14/2023       By: Brandon Stillwell

When talking about customer service, most people think about talking to a live support agent on the phone or interacting with someone in person. But companies can provide customer service without ever...

May
31

05/31/2023       By: Brandon Stillwell

If you’ve ever interacted with customer service agents, chances are you’ve heard the phrase “sorry for the inconvenience” at least a dozen times. Apologies are an important part of resolving i...

May
30

05/30/2023       By: Robert Friedman

More and more businesses are implementing digital solutions in their day-to-day operations. Their goal is to streamline certain tasks. One way that companies are using artificial intelligence (AI) is...