Sep
15

09/15/2021       By: Natalya Bucuy

With great technology comes great responsibility. This paraphrased principle of Spider-Man fits customer service in today’s digital world supremely well.  The more instruments we have to influe...

Sep
08

09/08/2021       By: Natalya Bucuy

Table Of Contents Why is Customer Retention Important?1. Make Simple Instructions A Priority2. Establish A Community3. Ask For Feedback4. Mak...

Aug
24

08/24/2021       By: Natalya Bucuy

“Why did you leave? What did I do wrong? Is this my fault?! Come back!”  What do fishermen and eCommerce business owners have in common?  They both know the sentiment of losing what they have be...

Aug
19

08/19/2021       By: Natalya Bucuy

Table Of Contents What is a customer support tool?Benefits of Customer Service Software1. LiveHelpNow2. Qualtrics XM3. Salesforce Service Clo...

Jul
09

07/09/2021       By: Natalya Bucuy

Personalized customer service can do wonders for customer experience. We’ve all been customers. And we know firsthand how good it feels when a company caters to us on a personal level. But why...

Jul
06

07/06/2021       By: Natalya Bucuy

What is more important in business – experience or innovation? The answer is indisputably “both.”  When a company has been in business for a while, its teams get to know the industry in and...

Jun
17

06/17/2021       By: Natalya Bucuy

Today’s customers are spoiled.  With saturated markets and easy-to-find information, choice is everywhere. To adapt, eCommerce businesses need to embrace their customer’s journey and cater to the...

Jun
02

06/02/2021       By: Natalya Bucuy

Growing up, we heard from our parents and teachers to always say “thank you” as a sign of showing appreciation. Saying “thank you” shows that you respect and value other people’s effort, whi...

May
12

05/12/2021       By: Natalya Bucuy

Here is an interesting statistic: about 96% of the customers visiting a website are not ready to make a purchase! Why are people reluctant, even though they might have interest? To get the answer, on...

Apr
27

04/27/2021       By: Natalya Bucuy

Customer relationships are the bread-and-butter of a business.  Good customer relations are so fundamental to successful business growth that there are entire divisions and careers devoted entirely t...