Mar
23

03/23/2021       By: Natalya Bucuy

Billy and His Motorcycle. There once was a boy. We’ll call him Billy.  Billy loved motorcycles. On the weekends Billy would join in the races, which were fun events for him and his entire family. O...

Mar
10

03/10/2021       By: Natalya Bucuy

How many times did you decide against buying something just because you received poor treatment from employees? Most likely more than once. We all have. And that’s how, as business people, we know h...

Feb
10

02/10/2021       By: Natalya Bucuy

The year was 2020. February. The “before”… Of course, no one knew that a pandemic was about to swipe across the globe yet. So everyone went on about business as usual.  At California State ...

Dec
21

12/21/2020       By: Natalya Bucuy

“Live chat is the best method to deliver customer service.” “More customers use chatbots for self-service because they don’t want to wait for operators to connect to the chat.” Such contradi...

Dec
11

12/11/2020       By: Natalya Bucuy

If you’re a small business looking to offer your customers more ways to pay, you’ll need to acquire merchant services. But what are merchant services, and how do you find the right provider for yo...

Nov
13

11/13/2020       By: Natalya Bucuy

What do a customer experience professional, a yellow flower, and a bumble bee have in common? (Besides the obvious, which is the fact that they all bring joy to the world, or course!) They all want t...

Sep
30

09/30/2020       By: Natalya Bucuy

It’s 2020. It’s a major election year. Parts of the U.S. are up in flames. Other parts of the country are facing major hurricanes. We all are dealing with is a national health pandemic. There is c...

Sep
25

09/25/2020       By: Natalya Bucuy

Best Practices for Remote Contact Center Interesting fact #1: People born blind have heightened sense of hearing, touch, and smell. This happens because their brains are able to rewire connections and...

Sep
15

09/15/2020       By: Natalya Bucuy

You never get a second chance to make a first impression.  Will Rogers was on to something when he said that, and we think the theory applies to customer greetings.  For customer serv...

Jan
02

01/02/2020       By: Natalya Bucuy

For any business to excel, impeccable customer service is simply non-negotiable. Great customer service will not only pull in new clients for you, but it will also improve customer loyalty.  ...