Oct
21

10/21/2021       By: Natalya Bucuy

If you look at a prosperous business model you will notice two factors contributing the most to its success, satisfied customers and happy employees. Experiencing a higher turnover is devastating for ...

Oct
07

10/07/2021       By: Natalya Bucuy

How many in-person conversations can you have at the same time?  Brain studies suggest the answer is just one. And if you’re in a group of people, only four people can have a conversation t...

Oct
05

10/05/2021       By: Natalya Bucuy

No matter how much information you put into your website, packaging, or user manuals, clients will always run into issues while using your product or service.  Handling their requests profess...

Sep
30

09/30/2021       By: Natalya Bucuy

What is one tip for personalizing customer service through online communications like live chat or email? To help you personalize customer service communications online, we asked marketing and busines...

Sep
15

09/15/2021       By: Natalya Bucuy

With great technology comes great responsibility. This paraphrased principle of Spider-Man fits customer service in today’s digital world supremely well.  The more instruments we have to influe...

Sep
08

09/08/2021       By: Natalya Bucuy

Ah, the wonderful feeling of landing that sale! Score!!! Making a sale is a great starting point for any business. But true mastery lies in getting the customer to come back after that initial purchas...

Aug
24

08/24/2021       By: Natalya Bucuy

“Why did you leave? What did I do wrong? Is this my fault?! Come back!”  What do fishermen and eCommerce business owners have in common?  They both know the sentiment of losing what they have be...

Aug
19

08/19/2021       By: Natalya Bucuy

Table Of Contents What is a customer support tool?Benefits of Customer Service Software1. LiveHelpNow2. Qualtrics XM3. Salesforce Service Clo...

Jul
09

07/09/2021       By: Natalya Bucuy

Personalized customer service can do wonders for customer experience. We’ve all been customers. And we know firsthand how good it feels when a company caters to us on a personal level. But why...

Jul
06

07/06/2021       By: Natalya Bucuy

What is more important in business – experience or innovation? The answer is indisputably “both.”  When a company has been in business for a while, its teams get to know the industry in and...