Sep
30

09/30/2021       By: Natalya Bucuy

What is one tip for personalizing customer service through online communications like live chat or email? To help you personalize customer service communications online, we asked marketing and busines...

Sep
15

09/15/2021       By: Natalya Bucuy

With great technology comes great responsibility. This paraphrased principle of Spider-Man fits customer service in today’s digital world supremely well.  The more instruments we have to influe...

Sep
08

09/08/2021       By: Natalya Bucuy

Ah, the wonderful feeling of landing that sale! Score!!! Making a sale is a great starting point for any business. But true mastery lies in getting the customer to come back after that initial purchas...

Aug
24

08/24/2021       By: Natalya Bucuy

“Why did you leave? What did I do wrong? Is this my fault?! Come back!”  What do fishermen and eCommerce business owners have in common?  They both know the sentiment of losing what they have be...

Jul
09

07/09/2021       By: Natalya Bucuy

Personalized customer service can do wonders for customer experience. We’ve all been customers. And we know firsthand how good it feels when a company caters to us on a personal level. But why,...

Jul
06

07/06/2021       By: Natalya Bucuy

What is more important in business – experience or innovation? The answer is indisputably “both.”  When a company has been in business for a while, its teams get to know the industry in and...

Jun
17

06/17/2021       By: Natalya Bucuy

Today’s customers are spoiled.  With saturated markets and easy-to-find information, choice is everywhere. To adapt, eCommerce businesses need to embrace their customer’s journey and cater to the...

Jun
02

06/02/2021       By: Natalya Bucuy

Growing up, we heard from our parents and teachers to always say “thank you” as a sign of showing appreciation. Saying “thank you” shows that you respect and value other people’s effort, whi...

May
12

05/12/2021       By: Natalya Bucuy

Here is an interesting statistic: about 96% of the customers visiting a website are not ready to make a purchase! Why are people reluctant, even though they might have interest? To get the answer, on...

Apr
27

04/27/2021       By: Natalya Bucuy

Customer relationships are the bread-and-butter of a business.  Good customer relations are so fundamental to successful business growth that there are entire divisions and careers devoted entirely t...