Apr
11

04/11/2022       By: Natalya Bucuy

Why Is Customer Service Automation Necessary for Businesses in 2022? Whether your business is entirely online, a mix of retail and online business, or exclusively retail, you can’t escape the import...

Feb
23

02/23/2022       By: Natalya Bucuy

Meet Janet. Janet lived in a different state but wanted to send some sympathy flowers to a friend in Pennsylvania. After reading some reviews she found a flower shop near her friend’s house that not...

Feb
16

02/16/2022       By: Natalya Bucuy

Table Of Contents Provide Fun and Educational BlogsAbility to Compare QuotesThe Power of Conversational AIStaying Uniform and True to Brand V...

Feb
09

02/09/2022       By: Natalya Bucuy

As a business owner, you might always feel like there aren’t enough hands on deck to get things done. We’ve been there! Of course, having a capable and efficient team to help you is essential. As ...

Jan
26

01/26/2022       By: Natalya Bucuy

In 2022, if you’re not using SMS in small business communications, you might be falling behind. According to recent statistics, 58% of people say texting is the ideal way for businesses to reach th...

Jan
20

01/20/2022       By: Natalya Bucuy

”Oh, I would like to know more about this specific area.”  Just a random thought by a person going through your recent marketing campaign. Excellent! The prospect contacts your customer service ...

Jan
14

01/14/2022       By: Natalya Bucuy

When Weizenbaum invented the first chatbot (named Eliza), he wanted to prove that machines could converse intelligently with humans. He never, however,  imagined that brands and organizations wo...

Jan
13

01/13/2022       By: Natalya Bucuy

Gen Z, the band of tech addicts, social warriors, video-game players, and security seekers, is a challenging target for marketers. Children of Gen Xers and Millenials, this generation spans from the m...

Jan
07

01/07/2022       By: Natalya Bucuy

How can a business effectively stay ahead of its competition in an online environment? Of course, there are many answers to that question. But one of them is to address customer experience in the conv...

Jan
03

01/03/2022       By: Natalya Bucuy

Live chat is a convenient and effective way of providing customers with great service on their own terms. It provides an easy and hassle-free way for customers to get connected with support.  It’s ...