Jan
08

01/08/2025       By: Brandon Stillwell

Table Of Contents What Is First Call Resolution?How to Calculate First Call ResolutionImproving First Call ResolutionImplementing Strategies ...

Jan
08

01/08/2025       By: Natalya Bucuy

Table Of Contents Knowledge Management System and ChatGPT ExamplesKMS and Chat GPT in EducationLMS and ChatGPT in Customer Support Benefits ...

Jan
08

01/08/2025       By: Natalya Bucuy

How do you determine the success of your business? More leads? Higher sales? Or better profits? Irrespective of your metric, one thing that you must ensure is establishing customer loyalty – ...

Jan
08

01/08/2025       By: Natalya Bucuy

It’s not a secret that happy employees make happy customers.      When employees love their jobs, their work performance and engagement is better. With more effort comes...

Jan
03

01/03/2025       By: Michael Kansky

Table Of Contents Role of Live Chat for Online SalesThe Role of Live Chat in eCommerceBenefits of Integrating Live Chat on Your WebsiteSettin...

Dec
26

12/26/2024       By: Natalya Bucuy

In recent years, customer experience (CX) has become a term and focal point of marketing plans for businesses of all sizes and sectors. In addition, CX is becoming increasingly important to compete su...

Dec
26

12/26/2024       By: Natalya Bucuy

I don’t always use social media, but when I do I prefer…Pinterest? Lots of media has circulated around Pinterest as a great social media marketing tool, but for some industries the picture-sh...

Dec
26

12/26/2024       By: Natalya Bucuy

LiveHelpNow help desk software collects a lot of useful information about your customers. The SendInBlue Integrations will allow for easy transfer of live chat customer information into your SendInBl...

Dec
26

12/26/2024       By: Natalya Bucuy

What do you do when you are short on trained agents to man your helpdesk, but neglecting calls can lead to customers and prospects jumping ship and giving you a bad rep? What do you do when yo...

Dec
25

12/25/2024       By: Natalya Bucuy

We are all obsessed with the idea of superpowers. From flying to invisibility and mindreading – the fantasy that we can do and be more than just an ordinary human is fascinating. Well, flying a...