Jan
04

01/04/2012       By: Natalya Bucuy

Live chat is becoming a part of the online shopping experience as research point indicates that interacting with a visitor on a site real time can boost conversions. But merely installing a chat sof...

Dec
14

12/14/2011       By: Natalya Bucuy

When you are running a business you won’t be able to please all customers no matter how hard you try. In some cases that translates into an angry customer dialing the contact number and swearing...

Dec
08

12/08/2011       By: Natalya Bucuy

So you have got the memo and have started collecting customer feedback. Congratulations. But that is only the first step of a long process. An ideal customer feedback scenario would be when the entire...

Dec
04

12/04/2011       By: Natalya Bucuy

You might have been hearing a lot of talk about how a well written FAQ can be a powerful customer service asset. And it is true- customers and prospects really do appreciate a well written FAQ section...

Nov
30

11/30/2011       By: Natalya Bucuy

This is part 2 of a two part series about motivating your help desk department. Part 1 is here. In the last blog post I talked about why a company needs to keep the morale of the customer service dep...

Nov
25

11/25/2011       By: Natalya Bucuy

Some of the most important employees of your organization work at the helpdesk. They are the first to deal with prospects and customers and your brand image depends a lot on how they do their job. Con...

Sep
12

09/12/2011       By: Natalya Bucuy

The world’s just gotten a little smaller and your sales opportunities have just gotten a lot bigger. We’re writing to let you know about an exciting new feature now available in our live c...

Aug
21

08/21/2011       By: Natalya Bucuy

The day before yesterday I was shopping online. More specifically, I was looking for some rock climbing shoes as some vacation time was coming up and the great outdoors beckoned. As I clicked on the s...

Jul
15

07/15/2011       By: Natalya Bucuy

By this time you are looking pretty good in the customer service department if you have implemented Live Chat, a Ticketing System, and a Knowledge Base. You have a live chat system on your site which ...

Jun
11

06/11/2011       By: Natalya Bucuy

and deliver the same levels of service as before? This post is meant for you if you have a website and Sell products or services that generate a lot of customers’ questions Need to deliver post...