Aug
02

08/02/2012       By: Natalya Bucuy

You’ve heard how collecting customer feedback can help you uncover and fix mistakes, improve service, and better understand your shoppers. In the long run, that helps to forge stronger customer loya...

Jul
31

07/31/2012       By: Maria De Jesus

College life can be overwhelming. For prospective students, the application process often feels like an endless marathon. Current students face the challenge of balancing courses, schedules, and fin...

Jul
26

07/26/2012       By: Natalya Bucuy

Courtesy of FreeDigitalPhotos.net With the 2012 Olympics opening tomorrow, pressure is stacked on London to make the experience successful and memorable for all involved. Among the many responsibiliti...

Jul
24

07/24/2012       By: Natalya Bucuy

You may already know that AdWords allows you to add extensions to your Google ad, whether it’s your business location, phone number, additional product info, or social media links. Now, Google is te...

Jul
19

07/19/2012       By: Natalya Bucuy

Courtesy of FreeDigitalPhotos.net Previously on this blog we have covered why it’s smarter to invest in self help options instead of making users call or email every time they have a problem. Be...

Jul
17

07/17/2012       By: Natalya Bucuy

Want to find the best local happy hours? There’s an app for that. Want to see if you can get those shoes on sale? There’s an app for that. Want to track finances, manage employees, and access CRM ...

Jul
10

07/10/2012       By: Natalya Bucuy

Your customers are all busy people. When something breaks — a payment not received, a shipment delayed, faulty merchandise shipped — you will have to fix it as soon as you can. The faster ...

Jul
05

07/05/2012       By: Natalya Bucuy

If you have been reading this blog for any amount of time, you may have noticed a recurring theme. We passionately believe that only those companies providing a brilliant customer experience will be a...

Jun
25

06/25/2012       By: Natalya Bucuy

Can I make an informed guess? The economy is terrible and you are staring across at the competition, sitting pretty on a pile of cash. On the surface, things don’t look good. But what if I told ...

Jun
07

06/07/2012       By: Natalya Bucuy

Looking for an easy way to connect with your customers? Remind them of their positive experience with your brand by sending them a copy of their latest chat transcript. You can even link a survey to t...