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Talk business to me: Why a real phone conversation can trump a cold email

07/24/2013       By: Natalya Bucuy

Image courtesy of stockimages / FreeDigitalPhotos.net How many times have you found your inbox cluttered with messages from various businesses that you don’t care to read? How many times have you fo...

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Live Chat cobrowsing, powered by join.me

07/10/2013       By: Natalya Bucuy

Serve customers like never before with join.me Provided by LogMeIn, join.me will allow you to serve your customers like never before. See a chatting customer’s screen and take over mouse and keyboa...

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Does My Website Suck?

06/11/2013       By: Natalya Bucuy

#page li{margin:15px;} Maybe site traffic has slowed, maybe you haven’t gotten a unique hit on your site since the 90’s, maybe your competitors have started prank calling you because your websi...

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Help! I work with a jerk!

05/29/2013       By: Natalya Bucuy

Everyone, at some point or another, meets someone they absolutely cannot stand. When you’re forced to work with them; however, is where real problems arise. Have no fear; we are here to help. Unclen...

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LiveHelpNow releases integral “Chat Button” and “HelpOut Tab” plugins

04/30/2013       By: Natalya Bucuy

New Arrivals LiveHelpNow is announcing the release of two highly anticipated plugins for websites built with content managers, the “Chat Button” and the “HelpOut Tab.” LiveHelpNow’s Chat But...

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Knowledge Base article editor & Ticket system notifications get a facelift

03/04/2013       By: Natalya Bucuy

The LiveHelpNow Knowledge Base article editor has a new look and feel along with better performance. You’ll now be able to create ‘private’ tickets that are never visible to customer...

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Track customer calls and expand your knowledge

02/04/2013       By: Natalya Bucuy

Look through ‘recent call history’ in your Ticket info and Callback info. Reviewing customer calls is a consistent way to get great customer feedback. We’ve just added a ‘rec...

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View visits by internet service provider and get more leads

01/28/2013       By: Natalya Bucuy

Live chats are a great lead source- especially when you prompt visitors for their contact information for later follow-up. In addition, LiveHelpNow lets you personalize how you see visitors browsing...

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5 Ways to optimize your website for mobile customer support

01/18/2013       By: Natalya Bucuy

Courtesy of FreeDigitalPhotos.net Maintaining a presence on the Internet through the use of social media and a well-designed company website is a must, but many companies forget that they must also ta...

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Android App for the Live Chat System

01/11/2013       By: Natalya Bucuy

Our new Android App is now available to LiveHelpNow Live Chat System subscribers in the Google Play Store free of charge! We offer the top rated live chat system for websites, accessible in the pa...

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“Between the quality of the package and the enthusiasm of the people behind it, I feel like the sky’s the limit with this company.”
- Joel Levin, VP of Support