May
12

05/12/2017       By: Natalya Bucuy

It’s a given—top-notch customer service boosts sales, converts leads, and keeps your customers happy.  It’s also a sure bet that missed calls, inaccurate information, and rude Chat agents ...

May
04

05/04/2017       By: Natalya Bucuy

Only a few years ago, online chat was a new feature for website visitors.  Customer expectations were low because of dropped chat sessions,  lack of responsiveness, and long lag times. And, let̵...

Apr
27

04/27/2017       By: Natalya Bucuy

Patience may be a virtue, but it’s not a virtue most customers have these days. Today’s consumers are more demanding than ever before.  They want customized, knowledgeable customer service that s...

Apr
07

04/07/2017       By: Natalya Bucuy

Based on numerous user feedback the following updates were released: Significant improvement of chat speed in the operator console. Switching from chat to chat is now blazingly fast! New shortcuts. F...

Mar
02

03/02/2017       By: Natalya Bucuy

Sometimes words just aren’t enough. It might seem odd for us to say that since providing our clients with world-class chatting capability is a big part of what we do here at LiveHelpNow. But, as you...

Feb
25

02/25/2017       By: Natalya Bucuy

When you are about to make a mistake, don’t you wish someone would open your eyes and tell you? You put a lot of work into getting your website right, promoting your brand and your product.  Your L...

Feb
20

02/20/2017       By: Natalya Bucuy

OpenClipart-Vectors / Pixabay Until now, it was impossible to collect confidential or order information in a chat or email. Why? Because chat and email provide clear text communication, which is n...

Jan
22

01/22/2017       By: Natalya Bucuy

Release 5.8.34.2 Release contains the following additions and optimizations Audience overview added to Main Overview report showing volumes of visitors/chats per region Tickets by hour report, repor...

Dec
15

12/15/2016       By: Natalya Bucuy

Your website is your “digital face” as well as your most efficient conversion and sales mechanism. But does it produce the results you want? Let’s set our priorities straight. Later in this art...

Dec
12

12/12/2016       By: Natalya Bucuy

Here’s a challenge where you win—no matter what.  It’s a whole lot easier than, say, the challenge of escaping from a big maze, which we don’t recommend you try since that’s how we lost our...