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2023 Year in Review: LiveHelpNow Software Features

12/13/2023       By: Natalya Bucuy

Before New Year’s resolutions take center stage, it’s good to reflect. Look back and count all of our blessings and accomplishments. For us, 2023 brought some significant improvements and exciting...

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Improving Customer Service Agent Experience with AI

12/11/2023       By: Michael Kansky

By leveraging emerging Artificial intelligence (AI), companies can improve customer interactions. But businesses can also transform the experience for customer service agents with AI. In this article,...

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Increase eCommerce Sales During the Holidays

12/07/2023       By: Natalya Bucuy

The holiday season is here, and that means one thing for eCommerce businesses: it’s time to amp up your sales game! With countless shoppers looking for the perfect gifts and deals, you need to m...

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ChatGPT in Customer Service: Is this the End for Live Agents?

12/06/2023       By: Israel Parada

Customer service is one of the most important aspects of any business. It can make or break customer loyalty, satisfaction, and retention. However, customer service can also be challenging, time-cons...

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Customer Service Communication Mistakes that Can Kill Your Business

12/05/2023       By: Natalya Bucuy

Customer satisfaction is the key to any successful business. A crucial component of satisfying customers is effective communication. Poor communication, on the other hand, can have a devastating impac...

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How to Increase Online Sales with Live Chat 

12/04/2023       By: Michael Kansky

In 2023, customers expect instant gratification and seamless user experience. Incorporating live chat on your website has become a game-changer for increasing online sales. Gone are the days when cust...

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10 Effective Strategies for Reducing Wait Times

12/01/2023       By: Michael Kansky

Waiting is a universal experience. Whether it’s standing in line at the grocery store or waiting for your turn at the doctor’s office, we’ve all been there. And let’s be honest...

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The Importance of Round-the-Clock Customer Support

11/30/2023       By: Michael Kansky

Providing round-the-clock customer support is essential for businesses aiming to stay ahead of the competition. Understanding the concept of 24/7 customer support is crucial in grasping its significan...

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Optimizing Knowledge Management with AI: Bridging the Gaps

11/29/2023       By: Michael Kansky

Managing knowledge bases within organizations has become increasingly critical. The ability to efficiently capture, organize, and access knowledge bases can significantly impact business performance a...

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The Role of Artificial Intelligence in Contact Centers

11/28/2023       By: Michael Kansky

The Role of Artificial Intelligence in Contact Centers With its ability to perform tasks that were previously exclusive to humans, Artificial Intelligence (AI) has become an invaluable tool in providi...

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- Joel Levin, VP of Support