Jun
21

06/21/2019       By: Natalya Bucuy

Running a business without asking your customers’ feedback is like trying to cross a busy street with headphones plugged into your ears while playing Angry Birds on your phone. If you think cus...

Jun
19

06/19/2019       By: Natalya Bucuy

Despite new technologies, email communications remain relevant. How can customer service representatives use them effectively? Haircut. Email. Customer Service. A while ago a friend of mine went to g...

Jun
13

06/13/2019       By: Natalya Bucuy

Customer experience horror stories are rampant. Everybody has one. On any given day, you can turn on the news or scroll through social media only to find countless narratives that detail nightmare va...

Jun
11

06/11/2019       By: Natalya Bucuy

Happy employees result in happy customers. We discuss five ways to enhance employee job satisfaction. When employees love their jobs, their work performance is better. In turn that makes customers hap...

Jun
06

06/06/2019       By: Natalya Bucuy

Yes, people want speed and convenience. But, what they really want is a personalized experience. Have you ever called a customer service line in desperate need of assistance only to be greeted by an ...

Jun
05

06/05/2019       By: Natalya Bucuy

Companies that score high in customer service are doing something right. We examine their customer experience strategies using five evaluation categories. What do Chick-fil-A, Trader Joes, Aldi, a...

May
31

05/31/2019       By: Natalya Bucuy

Unless you’ve unlocked the secret of cold fusion or cured the common cold, your business has competition. Separating yourself from that competition involves more than just lowering prices or bea...

May
28

05/28/2019       By: Natalya Bucuy

When is a business delivering the best customer service possible? It’s when zero customers interact with customer service. This may sound counter-intuitive, but it’s true. Do you call your credit ...

May
28

05/28/2019       By: Natalya Bucuy

“Are you a real human?” We get this question all the time when we start our virtual chat sessions here at LiveHelpNow. Our customers don’t want to talk to robots. They want human customer se...

May
23

05/23/2019       By: Natalya Bucuy

Last week, I had an overcharge issue with my phone provider. A tweet mentioning the service provider got me a prompt response from the official Twitter account. I was advised to call the service cente...