Oct
30

10/30/2019       By: Natalya Bucuy

As a self-admitted anal-retentive personality, I have a strong passion for lists. List-making makes me feel organized and like I have my life together. The opportunities for list-making are many… Gr...

Oct
28

10/28/2019       By: Natalya Bucuy

As kids, we were always told to use magic words: “please,” “thank you,” and “I’m sorry.” And while we obliged and learned that those are polite things to say, we, perhaps, never looked i...

Oct
21

10/21/2019       By: Natalya Bucuy

Imagine a billboard for your brand everywhere you go.  One in the coffee shop. One in the grocery store. Two at your doctor’s office. Elleven at your industry convention. What am I talking about? Y...

Oct
15

10/15/2019       By: Natalya Bucuy

People love their pets. According to a Harris Poll survey, 95% of all pet owners consider their pets to be members of the family. The same study also found that pet owners show their love for their fu...

Oct
11

10/11/2019       By: Natalya Bucuy

A couple of years ago I traveled to Albany, NY for work and booked an AirBnB room. Once I booked, I got the usual email from the owner of the property with the check-in instructions. But there was som...

Oct
08

10/08/2019       By: Natalya Bucuy

Everyone has a pet peeve.  For me, it’s loud chewing.  I (and I cannot stress this enough) absolutely hate when someone obnoxiously chomps away on their food. Shockingly, I’ve encountered plen...

Sep
17

09/17/2019       By: Natalya Bucuy

#SmallBizCX19 isn’t your typical business conference.  For starters, it’s 100% online and 100% free.  Secondly, and most importantly, it is centered around improving your business’s customer e...

Sep
16

09/16/2019       By: Natalya Bucuy

It’s not a secret that happy employees make happy customers.      When employees love their jobs, their work performance and engagement is better. With more effort comes higher efficienc...

Sep
05

09/05/2019       By: Natalya Bucuy

“Those people who develop the ability to continuously acquire new and better forms of knowledge that they can apply to their work and to their lives will be the movers and shakers in our society fo...

Aug
21

08/21/2019       By: Natalya Bucuy

Are you ready for the future? Let me rephrase that…is your business ready for the future? There’s only one way to find out. You’ve got to put your ear to the ground, do some research...