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Coronavirus: Coping with Anxiety

03/18/2020       By: Natalya Bucuy

What would you do if you had nothing, but time? Well, maybe not completely nothing. You’d still have a roof over your head, food in your pantry, and your family by your side. And then you’d have t...

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COVID-19: Our Response to the Outbreak

03/16/2020       By: Natalya Bucuy

In the midst of global COVID-19 pandemic, it’s easy to give into the panic.  Schools and business closures, grocery and supplies shortages, and announcements of new cases of the coronavirus daily h...

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5 SMS Marketing Mistakes and How to Avoid Them

03/03/2020       By: Natalya Bucuy

When it comes to business, you want to stay in contact with your customers. But, you also want to reach out to them without bothering them. If you do it properly, you can accomplish this through text ...

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Here Comes the Bride… and She’s Using Live Chat Text Messaging

01/24/2020       By: Natalya Bucuy

As a local, family-owned, brick and mortar business, we are always looking for ways to differentiate ourselves and stay relevant.  Our store, Darianna Bridal & Tuxedo in Warrington, PA, dresses t...

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Chatbots: The Business Guardian Angel!

01/15/2020       By: Natalya Bucuy

Chatbots, a form of artificial intelligence, conduct chat through auditory or textual methods. Their purpose is to help businesses answer customers as any human agent would do. Interesting, isn’t it...

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How Customer Service Technology Will Shape the Future

01/02/2020       By: Natalya Bucuy

For any business to excel, impeccable customer service is simply non-negotiable. Great customer service will not only pull in new clients for you, but it will also improve customer loyalty.  ...

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6 Cross-Selling and Upselling Tactics that Work

12/13/2019       By: Natalya Bucuy

“Would you like fries with that?” These are arguably the 6 most common words spoken in fast food restaurants around the world. The same question is also responsible for a significant percentag...

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6 Small Business Tips for Tracking Customer Service Challenges on the Cheap [Infographic]

12/05/2019       By: Natalya Bucuy

Table Of Contents 1. Use Social Media Monitoring Tools2. Leverage Google Alerts3. Keep an Eye on Forum Chatter and Review Sites4. Employ Live...

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Customer-first: Lessons From Small Town Shop

12/02/2019       By: Natalya Bucuy

I live in a small town. It really is a charming place, with community events, homey book stores, a historic movie theater, and even a record store. Small towns are said to be the heart of America and ...

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Customer Feedback: It’s Now or Never

11/25/2019       By: Natalya Bucuy

A few years ago my family and I took a summer trip out west and stayed at a Sleep Inn hotel in Idaho Falls, ID. Years later I still recall our experience.  What can be so special about a road-side bu...

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“Between the quality of the package and the enthusiasm of the people behind it, I feel like the sky’s the limit with this company.”
- Joel Levin, VP of Support