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Live Customer Service: The Marriage of Tech and Humanity

06/14/2023       By: Natalya Bucuy

Live customer service is a tradition businesses try to hold on to in the digital age. And for a good reason.  When it comes to conversations about technology in business, we often jump to ext...

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Great Customer Self-Service: Examples, Tips, Benefits

06/14/2023       By: Brandon Stillwell

When talking about customer service, most people think about talking to a live support agent on the phone or interacting with someone in person. But companies can provide customer service without ever...

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The Art of Maintaining Customer Loyalty

06/07/2023       By: Natalya Bucuy

Table Of Contents What Is Customer Loyalty?Understanding the Importance of Maintaining Customer LoyaltyPsychology Behind Repeated Customer Be...

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Sorry for the Inconvenience: Apology in Customer Service

05/31/2023       By: Brandon Stillwell

If you’ve ever interacted with customer service agents, chances are you’ve heard the phrase “sorry for the inconvenience” at least a dozen times. Apologies are an important part of resolving i...

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A Complete Guide to Enterprise Chatbots 

05/30/2023       By: Robert Friedman

More and more businesses are implementing digital solutions in their day-to-day operations. Their goal is to streamline certain tasks. One way that companies are using artificial intelligence (AI) is...

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12 Ways that Healthcare Chatbots are Improving Medicine

05/26/2023       By: Robert Friedman

The healthcare industry faces many difficult challenges. These include everything from staffing and supply ordering to patient diagnosis and treatment. But what if the right technology could help res...

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9 Best Customer Experience Podcasts

05/25/2023       By: Brandon Stillwell

Table Of Contents 1. The Customer Experience Podcast2. Crack the Customer Code3. The Modern Customer Podcast4. The CXChronicles Podcast5. The...

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“Thank you for Your Patience” To Use or Not to Use 

05/16/2023       By: Natalya Bucuy

“Thank you for your patience” is one of those phrases every customer has heard at one point or another. And, of course, a phrase every customer service agent has used.  As Frankli...

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3 Difficult Customer Examples and Solutions

05/08/2023       By: Natalya Bucuy

Ask members of any customer support team about their jobs and difficult customer service situations will surely come up. The customer service industry is full of difficult customer examples. And so, ...

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The Power of Customer Service in Higher Education

05/01/2023       By: Natalya Bucuy

My son is a senior in high school. All of you parents out there in the same boat know what that means: college choices. To help our kids make the right choice we take off on the journey with them. We...

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