Dec
05

12/05/2019       By: Natalya Bucuy

Table Of Contents 1. Use Social Media Monitoring Tools2. Leverage Google Alerts3. Keep an Eye on Forum Chatter and Review Sites4. Employ Live...

Dec
02

12/02/2019       By: Natalya Bucuy

I live in a small town. It really is a charming place, with community events, homey book stores, a historic movie theater, and even a record store. Small towns are said to be the heart of America and ...

Jun
21

06/21/2019       By: Natalya Bucuy

Running a business without asking your customers’ feedback is like trying to cross a busy street with headphones plugged into your ears while playing Angry Birds on your phone. If you think cus...

Jun
05

06/05/2019       By: Natalya Bucuy

Companies that score high in customer service are doing something right. We examine their customer experience strategies using five evaluation categories. What do Chick-fil-A, Trader Joes, Aldi, a...

May
31

05/31/2019       By: Natalya Bucuy

Unless you’ve unlocked the secret of cold fusion or cured the common cold, your business has competition. Separating yourself from that competition involves more than just lowering prices or bea...

May
28

05/28/2019       By: Natalya Bucuy

“Are you a real human?” We get this question all the time when we start our virtual chat sessions here at LiveHelpNow. Our customers don’t want to talk to robots. They want human customer se...

May
23

05/23/2019       By: Natalya Bucuy

Table Of Contents What is consistent customer experience?1. Work on your branding2. Develop a healthy work culture3. Focus on training4. Achi...

May
07

05/07/2019       By: Natalya Bucuy

“Don’t make fun of your mother for needing help with her computer. She taught you how to use a spoon!” The popular online meme’s got a point. In the ever-changing tech world, the younger gener...

Feb
21

02/21/2019       By: Natalya Bucuy

It’s Monday! Are you dreading the upcoming work week? If so, chances are that it’s not the tasks at hand that are bothering you. It’s not the upcoming meetings and conference calls, and itR...

Oct
10

10/10/2018       By: Natalya Bucuy

This can happen to anyone. You sit down at your desk to work and you notice that there is a piñata full of bees hanging above your head. How did it get there? Where did it come from? These question...