Nov
21

11/21/2019       By: Natalya Bucuy

Ah, New Year’s resolutions. We make them every year. We have every intent of running those miles, cutting those calories, reading that book, taking that course, learning how to crochet…you get...

Nov
18

11/18/2019       By: Natalya Bucuy

A few weeks ago, I was researching a company that offered a certification in which I was interested. I decided to check that organization on Facebook. I went to the company’s Facebook page to check ...

Nov
13

11/13/2019       By: Natalya Bucuy

Remember Wall-E? Pixar’s little trash compactor spent his days cleaning up trash on now inhabitable planet Earth, liked Hello, Dolly! the movie and fell in love with an alien robot.  The heartwarmi...

Nov
04

11/04/2019       By: Natalya Bucuy

Customer experience experts always advise focusing on the customer. That is what makes a company stand out from the competition. Imagine you go to a park and you’re in need of a snack. There are thr...

Oct
30

10/30/2019       By: Natalya Bucuy

As a self-admitted anal-retentive personality, I have a strong passion for lists. List-making makes me feel organized and like I have my life together. The opportunities for list-making are many… Gr...

Oct
28

10/28/2019       By: Natalya Bucuy

As kids, we were always told to use magic words: “please,” “thank you,” and “I’m sorry.” And while we obliged and learned that those are polite things to say, we, perhaps, never looked i...

Oct
21

10/21/2019       By: Natalya Bucuy

Imagine a billboard for your brand everywhere you go.  One in the coffee shop. One in the grocery store. Two at your doctor’s office. Elleven at your industry convention. What am I talking about? Y...

Oct
15

10/15/2019       By: Natalya Bucuy

People love their pets. According to a Harris Poll survey, 95% of all pet owners consider their pets to be members of the family. The same study also found that pet owners show their love for their fu...

Oct
11

10/11/2019       By: Natalya Bucuy

A couple of years ago I traveled to Albany, NY for work and booked an AirBnB room. Once I booked, I got the usual email from the owner of the property with the check-in instructions. But there was som...

Oct
08

10/08/2019       By: Natalya Bucuy

Everyone has a pet peeve.  For me, it’s loud chewing.  I (and I cannot stress this enough) absolutely hate when someone obnoxiously chomps away on their food. Shockingly, I’ve encountered plen...