Nov
13

11/13/2020       By: Natalya Bucuy

What do a customer experience professional, a yellow flower, and a bumble bee have in common? (Besides the obvious, which is the fact that they all bring joy to the world, or course!) They all want t...

Sep
30

09/30/2020       By: Natalya Bucuy

It’s 2020. It’s a major election year. Parts of the U.S. are up in flames. Other parts of the country are facing major hurricanes. We all are dealing with is a national health pandemic. There is c...

Sep
25

09/25/2020       By: Natalya Bucuy

Best Practices for Remote Contact Center Interesting fact #1: People born blind have heightened sense of hearing, touch, and smell. This happens because their brains are able to rewire connections and...

Sep
15

09/15/2020       By: Natalya Bucuy

You never get a second chance to make a first impression.  Will Rogers was on to something when he said that, and we think the theory applies to customer greetings.  For customer serv...

Jan
02

01/02/2020       By: Natalya Bucuy

For any business to excel, impeccable customer service is simply non-negotiable. Great customer service will not only pull in new clients for you, but it will also improve customer loyalty.  ...

Dec
13

12/13/2019       By: Natalya Bucuy

“Would you like fries with that?” These are arguably the 6 most common words spoken in fast food restaurants around the world. The same question is also responsible for a significant percentag...

Dec
05

12/05/2019       By: Natalya Bucuy

Table Of Contents 1. Use Social Media Monitoring Tools2. Leverage Google Alerts3. Keep an Eye on Forum Chatter and Review Sites4. Employ Live...

Dec
02

12/02/2019       By: Natalya Bucuy

I live in a small town. It really is a charming place, with community events, homey book stores, a historic movie theater, and even a record store. Small towns are said to be the heart of America and ...

Nov
25

11/25/2019       By: Natalya Bucuy

A few years ago my family and I took a summer trip out west and stayed at a Sleep Inn hotel in Idaho Falls, ID. Years later I still recall our experience.  What can be so special about a road-side bu...

Nov
21

11/21/2019       By: Natalya Bucuy

Ah, New Year’s resolutions. We make them every year. We have every intent of running those miles, cutting those calories, reading that book, taking that course, learning how to crochet…you get...