Dec
13

12/13/2023       By: Natalya Bucuy

Before New Year’s resolutions take center stage, it’s good to reflect. Look back and count all of our blessings and accomplishments. For us, 2023 brought some significant improvements and exciting...

Dec
11

12/11/2023       By: Michael Kansky

By leveraging emerging Artificial intelligence (AI), companies can improve customer interactions. But businesses can also transform the experience for customer service agents with AI. In this article,...

Dec
07

12/07/2023       By: Natalya Bucuy

The holiday season is here, and that means one thing for eCommerce businesses: it’s time to amp up your sales game! With countless shoppers looking for the perfect gifts and deals, you need to m...

Dec
06

12/06/2023       By: Israel Parada

Customer service is one of the most important aspects of any business. It can make or break customer loyalty, satisfaction, and retention. However, customer service can also be challenging, time...

Dec
05

12/05/2023       By: Natalya Bucuy

Customer satisfaction is the key to any successful business. A crucial component of satisfying customers is effective communication. Poor communication, on the other hand, can have a devastating impa...

Dec
04

12/04/2023       By: Michael Kansky

In 2023, customers expect instant gratification and seamless user experience. Incorporating live chat on your website has become a game-changer for increasing online sales. Gone are the days when cust...

Dec
01

12/01/2023       By: Michael Kansky

Waiting is a common frustration, whether in a line or at a doctor’s office. No one wants to waste time. To keep customers happy, businesses need smart ways to reduce waiting time. In this article, ...

Nov
30

11/30/2023       By: Michael Kansky

Providing round-the-clock customer support is essential for businesses aiming to stay ahead of the competition. Understanding the concept of 24/7 customer support is crucial in grasping its significan...

Nov
29

11/29/2023       By: Michael Kansky

Managing knowledge bases within organizations has become increasingly critical. The ability to efficiently capture, organize, and access knowledge bases can significantly impact business performance a...

Nov
28

11/28/2023       By: Michael Kansky

The Role of Artificial Intelligence in Contact Centers With its ability to perform tasks that were previously exclusive to humans, Artificial Intelligence (AI) has become an invaluable tool in providi...