Jul
12

07/12/2019       By: Natalya Bucuy

Table Of Contents Proactive vs. Reactive Service: ComparisonRelated Post: Six Steps to Successful Journey MappingWays to Achieve Proactive Cu...

Jul
10

07/10/2019       By: Natalya Bucuy

“It’s hard to make a difference when you can’t find your keys” It’s hard to make a difference when you can’t find your keys – one of my favourite #book title...

Jul
02

07/02/2019       By: Natalya Bucuy

The term customer lifecycle management sounds like a topic that would be suited better for an MBA thesis than a small business strategy. It involves understanding concepts that include the key factors...

Jun
28

06/28/2019       By: Natalya Bucuy

It isn’t easy for companies to forge a human connection with their customers through live chat.  In truth, building a meaningful B2B or B2C relationship via live chat takes a hell of a lot more str...

Jun
26

06/26/2019       By: Natalya Bucuy

Customer journey mapping – what is it? “Try to see it my way, Only time will tell if I am right or I am wrong. While you see it your way There’s a chance that we may fall apart before to...

Jun
21

06/21/2019       By: Natalya Bucuy

Running a business without asking your customers’ feedback is like trying to cross a busy street with headphones plugged into your ears while playing Angry Birds on your phone. If you think cus...

Jun
13

06/13/2019       By: Natalya Bucuy

Customer experience horror stories are rampant. Everybody has one. On any given day, you can turn on the news or scroll through social media only to find countless narratives that detail nightmare va...

Jun
11

06/11/2019       By: Natalya Bucuy

The Connection Between Happy Employees and Enthusiastic Customers When employees love their jobs, their work performance is better. In turn that makes customers happy. How do we know that ̶...

Jun
06

06/06/2019       By: Natalya Bucuy

Yes, people want speed and convenience. But, what they really want is a personalized experience. Have you ever called a customer service line in desperate need of assistance only to be greeted by ...

Jun
05

06/05/2019       By: Natalya Bucuy

Companies that score high in customer service are doing something right. We examine their customer experience strategies using five evaluation categories. What do Chick-fil-A, Trader Joes, Aldi, a...