May
07

05/07/2019       By: Natalya Bucuy

“Don’t make fun of your mother for needing help with her computer. She taught you how to use a spoon!” The popular online meme’s got a point. In the ever-changing tech world, the younger gener...

Apr
26

04/26/2019       By: Natalya Bucuy

Sometimes the most valuable lessons in leadership and followership come from outside the office. Meet Mario Che and Jeanette Fiallo, Latin dancers from Florida. Photo by Ray Lopez Photo by The Scene M...

Mar
15

03/15/2019       By: Natalya Bucuy

Before you get offended by the title…just hear us out. As we take this moment to acknowledge the existence of stupidity, we promise to do it as respectfully as humanly possible. We aren’t the ...

Feb
21

02/21/2019       By: Natalya Bucuy

It’s Monday! Are you dreading the upcoming work week? If so, chances are that it’s not the tasks at hand that are bothering you. It’s not the upcoming meetings and conference calls, and itR...

Feb
04

02/04/2019       By: Natalya Bucuy

The following improvements were released on February 3rd, 2019: SMS Live Chat translation LiveHelpNow text-to-chat feature finally gets translation service, you will now be able to translate live chat...

Jan
18

01/18/2019       By: Natalya Bucuy

Businesses are beginning to realize that the easiest path to higher sales is to roll out the red carpet for their customers. According to a study conducted by Forrester, 72% of businesses say  improv...

Jan
14

01/14/2019       By: Natalya Bucuy

Typically, major technological advancements generate a sense of excitement. However, they also have the ability to create controversy. Often there is an underlying concern that rapid innovation will ...

Nov
15

11/15/2018       By: Natalya Bucuy

In the sales and customer service field, making the customer like you is crucial to providing good service. It’s already a challenge to make someone like you in person. But when all you have is a c...

Oct
29

10/29/2018       By: Natalya Bucuy

When you are tagged in sports, it means you’re out of the game (just like this little baseball player pictured). But when it comes to help desk tagging, a tag means that you are winning the cust...

Oct
25

10/25/2018       By: Natalya Bucuy

Any flourishing business must be prepared to deal with “monster” clients. Are you ready to handle a crisis when your customer is an extremely irritated Sasquatch? You may think it’s a myth. You�...