Mastering the Sales Funnel: How to Generate Leads

10/16/2012       By: Natalya Bucuy

Courtesy of FreeDigitalPhotos.net Sometimes, small business owners can get so caught up in their end product or the bottom line that they forget about the process it takes to get there. While its true...

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How Pre-Chat Customer Info Can Lead to More Sales

08/02/2012       By: Natalya Bucuy

You’ve heard how collecting customer feedback can help you uncover and fix mistakes, improve service, and better understand your shoppers. In the long run, that helps to forge stronger customer loya...

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5 strategies to transform your live chat service into a sales channel

01/04/2012       By: Natalya Bucuy

Live chat is becoming a part of the online shopping experience as research point indicates that interacting with a visitor on a site real time can boost conversions. But merely installing a chat sof...

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Sell baby sell – customer service and lead generation, redefined

08/21/2011       By: Natalya Bucuy

The day before yesterday I was shopping online. More specifically, I was looking for some rock climbing shoes as some vacation time was coming up and the great outdoors beckoned. As I clicked on the s...

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