Jun
14

06/14/2023       By: Natalya Bucuy

Live customer service is a tradition businesses try to hold on to in the digital age. And for a good reason.  When it comes to conversations about technology in business, we often jump to ext...

Jun
14

06/14/2023       By: Brandon Stillwell

When talking about customer service, most people think about talking to a live support agent on the phone or interacting with someone in person. But companies can provide customer service without ever...

May
31

05/31/2023       By: Brandon Stillwell

If you’ve ever interacted with customer service agents, chances are you’ve heard the phrase “sorry for the inconvenience” at least a dozen times. Apologies are an important part of resolving i...

May
30

05/30/2023       By: Robert Friedman

More and more businesses are implementing digital solutions in their day-to-day operations. Their goal is to streamline certain tasks. One way that companies are using artificial intelligence (AI) is...

May
26

05/26/2023       By: Robert Friedman

The healthcare industry faces many difficult challenges. These include everything from staffing and supply ordering to patient diagnosis and treatment. But what if the right technology could help res...

May
16

05/16/2023       By: Natalya Bucuy

“Thank you for your patience” is one of those phrases every customer has heard at one point or another. And, of course, a phrase every customer service agent has used.  As Frankli...

May
08

05/08/2023       By: Natalya Bucuy

Ask members of any customer support team about their jobs and difficult customer service situations will surely come up. The customer service industry is full of difficult customer examples. And so, ...

Apr
20

04/20/2023       By: Natalya Bucuy

Recently, the advances in Artificial Intelligence AI development have been all the buzz. Teachers worry about students submitting work created by AI. Employees in various industries wonder about their...

Feb
27

02/27/2023       By: Natalya Bucuy

Table Of Contents A Brief History of Text MessagingTexting Statistics Text message marketing statisticsGenerational Texting Behaviors1Consum...

Feb
13

02/13/2023       By: Natalya Bucuy

What Are SMS Chatbots? SMS chatbots are automated computer systems that communicate via text messages. A marriage of automation and convenience, this handy tool can help boost business communicati...