Feb
27

02/27/2023       By: Natalya Bucuy

Table Of Contents A Brief History of Text MessagingTexting Statistics Text message marketing statisticsGenerational Texting Behaviors1Consum...

Feb
13

02/13/2023       By: Natalya Bucuy

What Are SMS Chatbots? SMS chatbots are automated computer systems that communicate via text messages. A marriage of automation and convenience, this handy tool can help boost business communicati...

Feb
01

02/01/2023       By: Natalya Bucuy

In 2023, live chat software is a must for any business. Why? Because benefits of live chat is endless. If technologically-advanced aliens sent a spaceship to Earth, one of the first things they would...

Dec
15

12/15/2022       By: Natalya Bucuy

From the craze of Wordle (which was the top-trending global Google search this year)… …to the Webb space telescope images of the Universe… …the year 2022 certainly delivered happenings big a...

Aug
22

08/22/2022       By: Carl Torrence

Let’s say you’ve built a great eCommerce website. The design, the content, and the product directory are up to the mark.  But the conversion rate isn’t.  What does this say abou...

Aug
17

08/17/2022       By: Natalya Bucuy

Quality customer service helps retain customers. As such, offering friendly customer service is critical to the success of your company. In other words, you shouldn’t tell your customers to shut up...

Jul
19

07/19/2022       By: Scott Lieberman

Table Of Contents What is Customer Service Training?When Should Customer Service Training Happen?Why is Customer Service Training Important?T...

Jul
14

07/14/2022       By: Abhishek Agarwal

Does your website have a live chat option? If not, perhaps, it’s time to change that and enjoy all the benefits of live chat can bring to your customer support.  Live chat is a game-changer for...

Apr
20

04/20/2022       By: Jessica Wise

Startups and small businesses (SMBs) embark upon their journey with energy and passion. It gets them off the starting block and into the market. However, it only gets them so far. At some point, they ...

Apr
20

04/20/2022       By: Jessica Wise

Agent turnover is a crucial challenge faced by most organizations. According to the 2021 Bureau of Labor Statistics report, the overall agent turnover rate is 57.3%. What are the causes of such a high...