Jun
05

06/05/2019       By: Natalya Bucuy

Companies that score high in customer service are doing something right. We examine their customer experience strategies using five evaluation categories. What do Chick-fil-A, Trader Joes, Aldi, a...

May
31

05/31/2019       By: Natalya Bucuy

Unless you’ve unlocked the secret of cold fusion or cured the common cold, your business has competition. Separating yourself from that competition involves more than just lowering prices or bea...

May
28

05/28/2019       By: Natalya Bucuy

“Are you a real human?” We get this question all the time when we start our virtual chat sessions here at LiveHelpNow. Our customers don’t want to talk to robots. They want human customer se...

May
23

05/23/2019       By: Natalya Bucuy

Last week, I had an overcharge issue with my phone provider. A tweet mentioning the service provider got me a prompt response from the official Twitter account. I was advised to call the service cente...

Mar
15

03/15/2019       By: Natalya Bucuy

Before you get offended by the title…just hear us out. As we take this moment to acknowledge the existence of stupidity, we promise to do it as respectfully as humanly possible. We aren’t the ...

Jan
18

01/18/2019       By: Natalya Bucuy

Businesses are beginning to realize that the easiest path to higher sales is to roll out the red carpet for their customers. According to a study conducted by Forrester, 72% of businesses say  improv...

Oct
25

10/25/2018       By: Natalya Bucuy

Any flourishing business must be prepared to deal with “monster” clients. Are you ready to handle a crisis when your customer is an extremely irritated Sasquatch? You may think it’s a myth. You�...

Oct
16

10/16/2018       By: Natalya Bucuy

Customer loyalty is highly important to any successful business. In order for your business to be financially healthy, you want to reduce customer churn (without resorting to any drastic measures such...

Apr
30

04/30/2018       By: Natalya Bucuy

A poor attitude and lack of confidence toward your business can spell major trouble. Studies have shown a direct correlation with lack of trust and customers jumping ship to another brand. While it’...

Apr
16

04/16/2018       By: Natalya Bucuy

Customer service is becoming faster and more competitive than ever before. Live chat apps along with customer service data can drive a strategy that helps better serve your customer base. If you’re ...