LiveHelpNow - Customer Experience Blog
LiveHelpNow’s Customer Experience Blog is your go-to resource for insights and guidance on all things CX. Whether you are a customer service professional or a business owner, this is the place for CX inspiration.
First Call Resolution: What It Is and How to Improve It
01/08/2025 By: Brandon Stillwell
Table Of Contents What Is First Call Resolution?How to Calculate First Call ResolutionImproving First Call ResolutionImplementing Strategies ...
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Guest Post: How to Build Customer Loyalty With Excellent Customer Service
01/08/2025 By: Natalya Bucuy
How do you determine the success of your business? More leads? Higher sales? Or better profits? Irrespective of your metric, one thing that you must ensure is establishing customer loyalty – ...
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CX Research As a Main Marketing Strategy
12/26/2024 By: Natalya Bucuy
In recent years, customer experience (CX) has become a term and focal point of marketing plans for businesses of all sizes and sectors. In addition, CX is becoming increasingly important to compete su...
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Ticket Management Made Easy for Carolina Biological Supply
12/22/2024 By: Natalya Bucuy
Of oInnovation. Quality. Service. These are values Carolina Biological Supply Company holds close to its heart. It instills these principles into everything it does, from staff training to its pro...
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7 Essential Customer Service Communication Skills
12/22/2024 By: Brandon Stillwell
Today’s consumers have never had more choices when it comes to product or service providers. This means that a solid customer support team is even more important when it comes to attracting and ret...
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What is the difference between customer support and customer experience?
12/21/2024 By: Natalya Bucuy
What is one difference between jobs in customer support vs customer experience? To help you differentiate between jobs in customer support and customer experience, we asked founders and busi...
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5 Principles That Drive the Psychology of Customer Service
12/19/2024 By: Natalya Bucuy
As a customer experience writer, I’m always on a look out for great customer service stories. Here is one of my favorites. After a long day in Phoenix, AZ, I needed a quick pick-me-up. I fou...
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How to get Old Customers back: 15 Winback Strategies
12/09/2024 By: Natalya Bucuy
What is one strategy to get old customers back? To help you earn a previous customer’s business, we asked business professionals and leaders this question for their insights. From checking in ...
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13 Examples of Customer Loyalty Programs
12/07/2024 By: Natalya Bucuy
Table Of Contents What is a loyalty program?Tiered Loyalty ProgramsE.L.F.’s Beauty SquadMission-Driven Customer Loyalty ProgramsPersonalize...
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The Pros and Cons of Outsourcing Customer Service
12/06/2024 By: Natalya Bucuy
Table Of Contents What is Outsourced Customer Service?What are the pros of outsourced customer service?What are the cons of outsourced custom...
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