LiveHelpNow - Customer Experience Blog
LiveHelpNow’s Customer Experience Blog is your go-to resource for insights and guidance on all things CX. Whether you are a customer service professional or a business owner, this is the place for CX inspiration.
AI Copilot for Agent Support and Improved CX
10/03/2025 By: Maria Rush
A lot of businesses rushed into chatbots. It sounded great. Automate support, cut costs, scale without adding more people. But here’s the problem. Customers don’t really love being left alone ...
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The Power of SMS in Customer Service
10/01/2025 By: Maria Rush
Not long ago, every company wanted an app. Then came push notifications. Then social media feeds. The problem? Customers didn’t really care. They never stopped using text. SMS is still the chann...
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HIPAA-Compliant Customer Support: What Every Healthcare Provider Needs to Know
09/25/2025 By: Maria Rush
Healthcare providers handle sensitive information every day. One email, one chat, one support ticket can carry patient details. That’s why using HIPAA compliant software isn’t optional. It’s th...
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Meet Your Tireless Tier-1: Conversational AI That Resolves Most Questions Instantly
09/18/2025 By: Maria Rush
Not long ago, I stumbled on a stat that caught me off guard: nearly 80% of customer conversations in some businesses are already handled by AI. At first, that number felt too high. But it’s real, a...
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What Is Multi Tenant Software?
09/16/2025 By: Maria Rush
Let me tell you a story. A friend who runs an agency once told me he had five different logins just to answer support questions for his clients. Five. Every time a ticket came in, he’d have to s...
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Omnichannel Customer Support: One Inbox to Rule Them All
09/09/2025 By: Maria Rush
Have you ever tried to juggle multiple customer support channels at once? You’re answering a chat, an email pings, and then the phone rings. It’s like trying to make spaghetti, fold laundry, and ...
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AI Sentiment Analysis: What If Your AI Could Actually Understand Emotion?
09/08/2025 By: Maria Rush
Ever read a chat transcript and wish you’d known what your customer was actually feeling in the moment? That’s the promise of AI sentiment analysis. It’s not just a neat trick, it’s one of th...
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AI Customer Service: Smarter Support Without Losing the Human Touch
08/20/2025 By: Maria Rush
AI is everywhere right now. You’ve seen it. Chatbots that answer questions, tools that route tickets, even analytics dashboards that promise to “revolutionize support.” But here’s the ques...
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ChatGPT or Gemini? Choosing the Right AI for Your Chatbot Needs
06/26/2025 By: Maria Rush
Table Of Contents What Is a Chatbot?ChatGPT vs GeminiA Quick HistoryStrengths and Use CasesPersonalization and Context HandlingData Privacy, ...
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Customer Service Operations Playbook: How to Reduce Costs & Improve CX
02/20/2025 By: Maria Rush
Table Of Contents Why Customer Service Operations Matter More Than EverWhat is Customer Service Operations?Step 1: Automate Where It Makes Se...
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