LiveHelpNow - Customer Experience Blog
LiveHelpNow’s Customer Experience Blog is your go-to resource for insights and guidance on all things CX. Whether you are a customer service professional or a business owner, this is the place for CX inspiration.
Ticket Management Made Easy for Carolina Biological Supply
12/22/2024       By: Natalya Bucuy
Of oInnovation. Quality. Service. These are values Carolina Biological Supply Company holds close to its heart. It instills these principles into everything it does, from staff training to its pro...
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7 Essential Customer Service Communication Skills
12/22/2024       By: Brandon Stillwell
Today’s consumers have never had more choices when it comes to product or service providers. This means that a solid customer support team is even more important when it comes to attracting and ret...
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How to get Old Customers back: 15 Winback Strategies
12/09/2024       By: Natalya Bucuy
What is one strategy to get old customers back? To help you earn a previous customer’s business, we asked business professionals and leaders this question for their insights. From checking in ...
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13 Examples of Customer Loyalty Programs
12/07/2024       By: Natalya Bucuy
Table Of Contents What is a loyalty program?Tiered Loyalty ProgramsE.L.F.’s Beauty SquadMission-Driven Customer Loyalty ProgramsPersonalize...
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The Pros and Cons of Outsourcing Customer Service
12/06/2024       By: Natalya Bucuy
Table Of Contents What is Outsourced Customer Service?What are the pros of outsourced customer service?What are the cons of outsourced custom...
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Omnichannel Customer Service: Method to Madness
11/26/2024       By: Natalya Bucuy
Imagine calling your friend one day to talk about a problem you’re having with your mother. You call, chat, and explain the problem to her. You discuss your feelings and possible solutions...
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Close the loop: Turn customer feedback into customer insight
11/26/2024       By: Natalya Bucuy
Courtesy of FreeDigitalPhotos.net Regardless of the products it sells or the work it performs, no business can be successful for long if its customers aren’t happy. To learn where they stand...
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Moments of truth that make or break customer experience
11/18/2024       By: Natalya Bucuy
A typical customer journey is made up of several key stages. It usually starts at the point people discover and research a brand. They then progress to the purchasing, onboarding, and post sale inter...
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4 Email Support Tips to Up Your Customer Service Game
11/18/2024       By: Natalya Bucuy
Despite new technologies, email communications remain relevant. How can customer service representatives use them effectively? Haircut. Email. Customer Service. A while ago a friend of mine we...
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Don’t Be a Creep: Five Steps to Customer Profiling
11/14/2024       By: Natalya Bucuy
If you ever talked about the nuances of a World War II battle to a friend who doesn’t care about history, talked about baseball to someone who doesn’t watch sports, or tried to discuss a piece of...
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