LiveHelpNow - Customer Experience Blog
LiveHelpNow’s Customer Experience Blog is your go-to resource for insights and guidance on all things CX. Whether you are a customer service professional or a business owner, this is the place for CX inspiration.
AI Customer Service: Smarter Support Without Losing the Human Touch
08/20/2025 By: Maria De Jesus
AI is everywhere right now. You’ve seen it. Chatbots that answer questions, tools that route tickets, even analytics dashboards that promise to “revolutionize support.” But here’s the ques...
Know More
ChatGPT or Gemini? Choosing the Right AI for Your Chatbot Needs
06/26/2025 By: Maria De Jesus
Table Of Contents What Is a Chatbot?ChatGPT vs GeminiA Quick HistoryStrengths and Use CasesPersonalization and Context HandlingData Privacy, ...
Know More
Customer Service Operations Playbook: How to Reduce Costs & Improve CX
02/20/2025 By: Maria De Jesus
Table Of Contents Why Customer Service Operations Matter More Than EverWhat is Customer Service Operations?Step 1: Automate Where It Makes Se...
Know More
First Call Resolution: What It Is and How to Improve It
01/08/2025 By: Brandon Stillwell
Table Of Contents What Is First Call Resolution?How to Calculate First Call ResolutionImproving First Call ResolutionImplementing Strategies ...
Know More
Guest Post: How to Build Customer Loyalty With Excellent Customer Service
01/08/2025 By: Natalya Bucuy
How do you determine the success of your business? More leads? Higher sales? Or better profits? Irrespective of your metric, one thing that you must ensure is establishing customer loyalty – ...
Know More
CX Research As a Main Marketing Strategy
12/26/2024 By: Natalya Bucuy
In recent years, customer experience (CX) has become a term and focal point of marketing plans for businesses of all sizes and sectors. In addition, CX is becoming increasingly important to compete s...
Know More
Ticket Management Made Easy for Carolina Biological Supply
12/22/2024 By: Natalya Bucuy
Of oInnovation. Quality. Service. These are values Carolina Biological Supply Company holds close to its heart. It instills these principles into everything it does, from staff training to its pro...
Know More
7 Essential Customer Service Communication Skills
12/22/2024 By: Brandon Stillwell
Today’s consumers have never had more choices when it comes to product or service providers. This means that a solid customer support team is even more important when it comes to attracting and ret...
Know More
What is the difference between customer support and customer experience?
12/21/2024 By: Natalya Bucuy
What is one difference between jobs in customer support vs customer experience? To help you differentiate between jobs in customer support and customer experience, we asked founders and busi...
Know More
5 Principles That Drive the Psychology of Customer Service
12/19/2024 By: Natalya Bucuy
As a customer experience writer, I’m always on a look out for great customer service stories. Here is one of my favorites. After a long day in Phoenix, AZ, I needed a quick pick-me-up. I fou...
Know More
Categories
- AI and ChatGPT
- Contact Center and Help Desk Blog
- Customer Experience Blog
- Customer Success Stories
- Customer Support Blog
- Cybersecurity
- Data and Analytics
- General Archives
- HIPAA
- Integrations
- Lead Generation and Sales Tips
- Live Chat
- New Releases and Updates
- Omnichannel
- Others
- Small Business Blog
- Software Tips and Tricks
- Uncategorized
