LiveHelpNow - Blog
Sorry for the Inconvenience: Apology in Customer Service
05/31/2023       By: Brandon Stillwell
If you’ve ever interacted with customer service agents, chances are you’ve heard the phrase “sorry for the inconvenience” at least a dozen times. Apologies are an important part of resolving i...
A Complete Guide to Enterprise Chatbots
05/30/2023       By: Robert Friedman
More and more businesses are implementing digital solutions in their day-to-day operations. Their goal is to streamline certain tasks. One way that companies are using artificial intelligence (AI) is ...
12 Ways that Healthcare Chatbots are Improving Medicine
05/26/2023       By: Robert Friedman
The healthcare industry faces many difficult challenges. These include everything from staffing and supply ordering to patient diagnosis and treatment. But what if the right technology could help reso...
9 Best Customer Experience Podcasts
05/25/2023       By: Brandon Stillwell
As of 2023, there are over 460 million podcast listeners globally. As the number and quality of podcasts continue to grow, more professionals are turning to podcasts as a way to stay current in their ...
7 Essential Customer Service Communication Skills
05/17/2023       By: Brandon Stillwell
Today’s consumers have never had more choices when it comes to product or service providers. This means that a solid customer support team is even more important when it comes to attracting and reta...
“Thank you for Your Patience:” To Use or Not to Use
05/16/2023       By: Natalya Bucuy
“Thank you for your patience” is one of those phrases every customer has heard at one point or another. And, of course, a phrase every customer service agent has used. As Franklin D. Roo...
3 Difficult Customer Examples and Solutions
05/08/2023       By: Natalya Bucuy
Ask members of any customer support team about their jobs and difficult customer service situations will surely come up. The customer service industry is full of difficult customer examples. And so, d...
The Power of Customer Service in Higher Education
05/01/2023       By: Natalya Bucuy
My son is a senior in high school. All of you parents out there in the same boat know what that means: college choices. To help our kids make the right choice we take off on the journey with them. We ...
AI in Customer Service Makes Advancing Steps
04/20/2023       By: Natalya Bucuy
Recently, the advances in Artificial Intelligence (AI) development have been all the buzz. Teachers worry about students submitting work created by AI. Employees in various industries wonder about the...
8 Customer Experience Strategies to Beat the Competition
04/05/2023       By: Natalya Bucuy
Successful customer experience strategies can help a company stand out against the competition. Let’s face it, your business does have competition. So, let stellar customer service push you to t...