Nov
21

11/21/2024       By: Natalya Bucuy

Sometimes the most valuable lessons in leadership and followership come from outside the office. Meet Mario Che and Jeanette Fiallo, Latin dancers from Florida. Photo by Ray Lopez Photo by T...

Nov
21

11/21/2024       By: Brandon Stillwell

It’s no secret that customers are the lifeblood of any business. Business success is impossible to achieve if you’re leaving your customers angry with your products, services, or customer ser...

Nov
20

11/20/2024       By: Brandon Stillwell

Anyone who works in customer service will tell you just how time-consuming and resource-intensive it can be. To ease the strain, many businesses have turned to customer service chatbot services. In f...

Nov
18

11/18/2024       By: Natalya Bucuy

A typical customer journey is made up of several key stages. It usually starts at the point people discover and research a brand. They then progress to the purchasing, onboarding, and post sale inter...

Nov
18

11/18/2024       By: Natalya Bucuy

Despite new technologies, email communications remain relevant. How can customer service representatives use them effectively? Haircut. Email. Customer Service. A while ago a friend of mine we...

Nov
17

11/17/2024       By: Natalya Bucuy

Courtesy of FreeDigitalPhotos.net So you have decided to start a knowledge base. Smart choice! But a knowledge base can’t be established simply by installing a knowledge base softwar...

Nov
17

11/17/2024       By: Natalya Bucuy

One of the biggest challenges for small businesses is to generate quality leads and convert them into customers. Lead generation is no easy task. It requires a great marketing strategy to be able to ...

Nov
14

11/14/2024       By: Natalya Bucuy

If you ever talked about the nuances of a World War II battle to a friend who doesn’t care about history, talked about baseball to someone who doesn’t watch sports, or tried to discuss a piece of...

Nov
14

11/14/2024       By: Natalya Bucuy

“I think you should have looked around. You would have gotten a better deal” If you are a salesperson nothing is scarier than these words spoken to your customer by their spouse, c...

Nov
14

11/14/2024       By: Natalya Bucuy

Good customer service is rarely memorable. However, bad customer service can leave your clients fuming. Meeting your customers’ satisfaction is essential in generating sales and keeping your busine...