Jan
23

01/23/2025       By: Maria De Jesus

A couple of days ago, I was catching up with a former colleague who is now a business owner that runs a growing team. They said something that stuck with me: “I feel like my workday is one gian...

Jan
10

01/10/2025       By: Natalya Bucuy

Having to repeat oneself multiple times is probably one of the most annoying things humans experience on the daily basis. Just ask your mom.  Or, better yet, your customers. According t...

Jan
10

01/10/2025       By: Natalya Bucuy

Customer support can be a difficult task. From never-ending queues to repetitive inquiries, it’s a challenge to keep customers satisfied. Thankfully, the superheroes of customer support have ar...

Jan
08

01/08/2025       By: Brandon Stillwell

Table Of Contents What Is First Call Resolution?How to Calculate First Call ResolutionImproving First Call ResolutionImplementing Strategies ...

Jan
08

01/08/2025       By: Natalya Bucuy

Table Of Contents Knowledge Management System and ChatGPT ExamplesKMS and Chat GPT in EducationLMS and ChatGPT in Customer Support Benefits ...

Jan
08

01/08/2025       By: Natalya Bucuy

How do you determine the success of your business? More leads? Higher sales? Or better profits? Irrespective of your metric, one thing that you must ensure is establishing customer loyalty – ...

Jan
08

01/08/2025       By: Natalya Bucuy

It’s not a secret that happy employees make happy customers.      When employees love their jobs, their work performance and engagement is better. With more effort comes...

Jan
03

01/03/2025       By: Michael Kansky

Table Of Contents Role of Live Chat for Online SalesThe Role of Live Chat in eCommerceBenefits of Integrating Live Chat on Your WebsiteSettin...

Dec
26

12/26/2024       By: Natalya Bucuy

In recent years, customer experience (CX) has become a term and focal point of marketing plans for businesses of all sizes and sectors. In addition, CX is becoming increasingly important to compete su...

Dec
26

12/26/2024       By: Natalya Bucuy

I don’t always use social media, but when I do I prefer…Pinterest? Lots of media has circulated around Pinterest as a great social media marketing tool, but for some industries the picture-sh...