Aug
21

08/21/2011       By: Natalya Bucuy

The day before yesterday I was shopping online. More specifically, I was looking for some rock climbing shoes as some vacation time was coming up and the great outdoors beckoned. As I clicked on the s...

Jul
15

07/15/2011       By: Natalya Bucuy

By this time you are looking pretty good in the customer service department if you have implemented Live Chat, a Ticketing System, and a Knowledge Base. You have a live chat system on your site which ...

Jun
11

06/11/2011       By: Natalya Bucuy

and deliver the same levels of service as before? This post is meant for you if you have a website and Sell products or services that generate a lot of customers’ questions Need to deliver post...

Jun
10

06/10/2011       By: Natalya Bucuy

Friday, June 10, 2011 Lovely Alena & Richard Dreyfuss Richard & us. Awesome! Finally setup for the event, smiles ...

May
25

05/25/2011       By: Natalya Bucuy

The case of the missing shoes Robert is window shopping for shoes online. He lands on a store and likes what he sees in the selection. He picks out a pair and orders it- the store advertises a three d...

May
18

05/18/2011       By: Natalya Bucuy

This post will be about live chat. After reading this we hope that you will have enough information to make an informed decision regarding Live Chat systems and get the complete lowdown on costs and b...

May
12

05/12/2011       By: Natalya Bucuy

If a number of your customers are saying something along the lines of “I am not buying from you again” it does not mean that your products or service offerings are bad. You can be perfect ...

Mar
17

03/17/2011       By: Natalya Bucuy

Make Sure Your Staff is Ready Staff can be easily prepared and trained to know how to use the operator panel and handle multiple incoming chats simultaneously. Don’t Hide the Chat Button Placeme...

Jan
19

01/19/2011       By: Natalya Bucuy

Live chat software not only improves your customer conversion and retention rate- it can also trim about 20% from your advertising costs. Are you interested in refining your PPC campaign search terms ...

Jan
13

01/13/2011       By: Natalya Bucuy

Although there are many differences between startups and long established growing businesses, they still have one thing in common: they rely on client satisfaction in order to remain profitable. A key...