LiveHelpNow - Blog
The LiveHelpNow live chat window – Designed with your brand in mind
02/06/2012       By: Natalya Bucuy
The live chat window is often a visitor’s first point of contact with your company, and it should be designed to reflect your brand. The latest release of the LiveHelpNow chat window is easier to cu...
Know More
5 principles that make multitasking with live chat easier
01/31/2012       By: Natalya Bucuy
Offering a live chat option on your website is a great start at being more responsive to your market’s needs. But if you have decent traffic and your agents process one chat request at a time...
Know More
Are talkative customers clogging up the phone lines?
01/09/2012       By: Natalya Bucuy
One of our previous posts talked about strategies you can use to talk with angry customers and turn the situation around. Another unenviable situation you might face is when the caller just loves the ...
Know More
5 Strategies to Transform Your Live Chat Service Into a Sales Channel
01/04/2012       By: Natalya Bucuy
Table Of Contents 1. Understand your business2. Understand your customers3. Know when to start a chat4. Don't be pushy5. Personalize con...
Know More
6 things service reps should do when an angry customer calls
12/14/2011       By: Natalya Bucuy
When you are running a business you won’t be able to please all customers no matter how hard you try. In some cases that translates into an angry customer dialing the contact number and swearing...
Know More
6 tips on turning customer feedback into business intelligence
12/08/2011       By: Natalya Bucuy
So you have got the memo and have started collecting customer feedback. Congratulations. But that is only the first step of a long process. An ideal customer feedback scenario would be when the entire...
Know More
Is the FAQ on your site really helping customers?
12/04/2011       By: Natalya Bucuy
You might have been hearing a lot of talk about how a well written FAQ can be a powerful customer service asset. And it is true- customers and prospects really do appreciate a well written FAQ section...
Know More
5 tips on motivating your help desk employees – Part 2
11/30/2011       By: Natalya Bucuy
This is part 2 of a two part series about motivating your help desk department. Part 1 is here. In the last blog post I talked about why a company needs to keep the morale of the customer service dep...
Know More
5 tips on motivating your help desk employees – Part 1
11/25/2011       By: Natalya Bucuy
Some of the most important employees of your organization work at the helpdesk. They are the first to deal with prospects and customers and your brand image depends a lot on how they do their job. Con...
Know More
LiveHelpNow speaks Greek and now so can you!
09/12/2011       By: Natalya Bucuy
The world’s just gotten a little smaller and your sales opportunities have just gotten a lot bigger. We’re writing to let you know about an exciting new feature now available in our live c...
Know More
Categories
- AI and ChatGPT
- Contact Center and Help Desk Blog
- Customer Experience Blog
- Customer Success Stories
- Customer Support Blog
- Cybersecurity
- Data and Analytics
- General Archives
- HIPAA
- Integrations
- Lead Generation and Sales Tips
- Live Chat
- New Releases and Updates
- Omnichannel
- Others
- Small Business Blog
- Software Tips and Tricks
- Uncategorized