Feb
06

02/06/2012       By: Natalya Bucuy

Make chat personal again by interacting with prospective customers on a first name basis. Our latest update to the live chat system allows the name a visitor enters in pre-chat requirements to be thei...

Feb
06

02/06/2012       By: Natalya Bucuy

The live chat window is often a visitor’s first point of contact with your company, and it should be designed to reflect your brand. The latest release of the LiveHelpNow chat window is easier to cu...

Jan
31

01/31/2012       By: Natalya Bucuy

  Offering a live chat option on your website is a great start at being more responsive to your market’s needs. But if you have decent traffic and your agents process one chat request at a time...

Jan
09

01/09/2012       By: Natalya Bucuy

One of our previous posts talked about strategies you can use to talk with angry customers and turn the situation around. Another unenviable situation you might face is when the caller just loves the ...

Jan
04

01/04/2012       By: Natalya Bucuy

Table Of Contents 1. Understand your business2. Understand your customers3. Know when to start a chat4. Don't be pushy5. Personalize con...

Dec
14

12/14/2011       By: Natalya Bucuy

When you are running a business you won’t be able to please all customers no matter how hard you try. In some cases that translates into an angry customer dialing the contact number and swearing...

Dec
08

12/08/2011       By: Natalya Bucuy

So you have got the memo and have started collecting customer feedback. Congratulations. But that is only the first step of a long process. An ideal customer feedback scenario would be when the entire...

Dec
04

12/04/2011       By: Natalya Bucuy

You might have been hearing a lot of talk about how a well written FAQ can be a powerful customer service asset. And it is true- customers and prospects really do appreciate a well written FAQ section...

Nov
30

11/30/2011       By: Natalya Bucuy

This is part 2 of a two part series about motivating your help desk department. Part 1 is here. In the last blog post I talked about why a company needs to keep the morale of the customer service dep...

Nov
25

11/25/2011       By: Natalya Bucuy

Some of the most important employees of your organization work at the helpdesk. They are the first to deal with prospects and customers and your brand image depends a lot on how they do their job. Con...