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How to Improve Trust with Customer Support Software

04/30/2018       By: Natalya Bucuy

A poor attitude and lack of confidence toward your business can spell major trouble. Studies have shown a direct correlation with lack of trust and customers jumping ship to another brand. While it’...

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NEW: Terminate chats with time delay, automatic messages for idle chat sessions

04/19/2018       By: Natalya Bucuy

We would like to tell you about the recent LiveHelpNow Live Chat System update carrying two worth noticing features.   Ability to end chat with a time delay. Imagine a chat session where the last...

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Live Chat Apps: 5 Eye-Popping Statistics to Improve Your Customer Service

04/16/2018       By: Natalya Bucuy

Customer service is becoming faster and more competitive than ever before. Live chat apps along with customer service data can drive a strategy that helps better serve your customer base. If you’re ...

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What are the Best Trends for Live Chat Apps in 2018?

03/23/2018       By: Natalya Bucuy

When it comes to customer service, live chat apps hit the mark on many levels. It provides an instantaneous solution to connecting with customers and helping to solve problems. Live chat apps also bui...

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Choosing the right Help Desk Software for Customer Support

03/01/2018       By: Natalya Bucuy

How to Streamline Customer Communications with Help Desk Software As customers are tweeting at your brand and blasting off support e-mails during all hours of the day, it’s no surprise that customer...

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6 Reasons Why You Need Live Chat Support

02/23/2018       By: Natalya Bucuy

In today’s digital world, customer service is a race against the clock. Responsiveness to customer inquiries is critical, and instant gratification makes those customers want answers faster than eve...

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Tracking Conversions Influenced by Live Chat and Email Support Interactions

02/15/2018       By: Natalya Bucuy

LiveHelpNow Launches Conversion Tracking for Your Live Chat Sessions and Support Tickets The best part of tracking anything is when you finally catch it. As our company cat can tell you, that’s ...

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Facebook Integration

02/05/2018       By: Natalya Bucuy

LiveHelpNow Help Desk Software allows companies of all sizes to interact with their customers via live chat, SMS/text, email , traditional phone, Twitter and now…Facebook! Yes, LiveHelpNow can ...

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New report: Tickets by Source

01/10/2018       By: Natalya Bucuy

Ever wonder what percentage of support tickets your account receives comes from email and how many via Twitter or Facebook posts? Or how many are submitted by agents vs customers? Well now you can see...

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5 Ways to Overcome Sales Reluctance

12/09/2017       By: Natalya Bucuy

A lot of businesses hinge a big majority of their bottom line from their sales profits. That’s why it ‘s no wonder that selling is such an important part of our everyday working atmosphere. Despit...

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“Between the quality of the package and the enthusiasm of the people behind it, I feel like the sky’s the limit with this company.”
- Joel Levin, VP of Support