LiveHelpNow - Blog
5 Ways to Make Employees – And Customers – Happy!
06/11/2019       By: Natalya Bucuy
The Connection Between Happy Employees and Enthusiastic Customers When employees love their jobs, their work performance is better. In turn that makes customers happy. How do we know that ̶...
Know More
20 Ways To Make The Live Chat Experience More Personal
06/06/2019       By: Natalya Bucuy
Yes, people want speed and convenience. But, what they really want is a personalized experience. Have you ever called a customer service line in desperate need of assistance only to be greeted by ...
Know More
Improving CX: 5 Ingredients for Successful Customer Experience
06/05/2019       By: Natalya Bucuy
Companies that score high in customer service are doing something right. We examine their customer experience strategies using five evaluation categories. What do Chick-fil-A, Trader Joes, Aldi, a...
Know More
6 customer experience strategies to help you beat the competition
05/31/2019       By: Natalya Bucuy
Unless you’ve unlocked the secret of cold fusion or cured the common cold, your business has competition. Separating yourself from that competition involves more than just lowering prices or bea...
Know More
7 tips for boosting your call center’s FCR (First Contact Resolution) rate
05/28/2019       By: Natalya Bucuy
When is a business delivering the best customer service possible? It’s when zero customers interact with customer service. This may sound counter-intuitive, but it’s true. Do you call your credit ...
Know More
Three Ways to Improve Human Customer Service Without Extra Costs
05/28/2019       By: Natalya Bucuy
“Are you a real human?” We get this question all the time when we start our virtual chat sessions here at LiveHelpNow. Our customers don’t want to talk to robots. They want human customer se...
Know More
5 Tips Towards Delivering Consistent Customer Experience
05/23/2019       By: Natalya Bucuy
Table Of Contents What is consistent customer experience?1. Work on your branding2. Develop a healthy work culture3. Focus on training4. Achi...
Know More
Closing the Generational Gap in Workplace
05/07/2019       By: Natalya Bucuy
“Don’t make fun of your mother for needing help with her computer. She taught you how to use a spoon!” The popular online meme’s got a point. In the ever-changing tech world, the younger gener...
Know More
Bad Enough that Customers Aren’t Always Right…What If Your Customers Are Just Plain Dumb?
03/15/2019       By: Natalya Bucuy
Before you get offended by the title…just hear us out. As we take this moment to acknowledge the existence of stupidity, we promise to do it as respectfully as humanly possible. We aren’t the ...
Know More
Cure for the Mondays – Bring Joy to your Workday
02/21/2019       By: Natalya Bucuy
It’s Monday! Are you dreading the upcoming work week? If so, chances are that it’s not the tasks at hand that are bothering you. It’s not the upcoming meetings and conference calls, and itR...
Know More
Categories
- AI and ChatGPT
- Contact Center and Help Desk Blog
- Customer Experience Blog
- Customer Success Stories
- Customer Support Blog
- Cybersecurity
- Data and Analytics
- General Archives
- HIPAA
- Integrations
- Lead Generation and Sales Tips
- Live Chat
- New Releases and Updates
- Omnichannel
- Others
- Small Business Blog
- Software Tips and Tricks
- Uncategorized