Mar
25

03/25/2021       By: Natalya Bucuy

What is the key to winning over modern shoppers? The answer is customer trust. Studies show that 67 percent of shoppers will stop buying from a company that they do not trust. In the current shopping ...

Mar
23

03/23/2021       By: Natalya Bucuy

Billy and His Motorcycle. There once was a boy. We’ll call him Billy.  Billy loved motorcycles. On the weekends Billy would join in the races, which were fun events for him and his entire family. O...

Mar
16

03/16/2021       By: Natalya Bucuy

If you could have any superpower, which one would you pick?  In business, perhaps, the power of premonition would come quite useful when making major decisions. Or would you prefer the ability to rea...

Mar
10

03/10/2021       By: Natalya Bucuy

How many times did you decide against buying something just because you received poor treatment from employees? Most likely more than once. We all have. And that’s how, as business people, we know h...

Mar
03

03/03/2021       By: Natalya Bucuy

Customer service awards are here! The Olympics might have been cancelled in 2020, but that doesn’t mean we can’t have world class winners.  Ladies and gentlemen, we present to you the 2020 LiveH...

Feb
10

02/10/2021       By: Natalya Bucuy

The year was 2020. February. The “before”… Of course, no one knew that a pandemic was about to swipe across the globe yet. So everyone went on about business as usual.  At California State ...

Feb
02

02/02/2021       By: Natalya Bucuy

How do you determine the success of your business? More leads? Higher sales? Or better profits? Irrespective of your metric, one thing that you must ensure is establishing customer loyalty – that’...

Jan
21

01/21/2021       By: Natalya Bucuy

Imagine if someone flew to your side when you had a problem. Didn’t come, didn’t walk, didn’t run but immediately flew.  That is what happened to a company in Virginia. One morning there was a ...

Jan
12

01/12/2021       By: Natalya Bucuy

As a customer experience writer, I’m always on a look out for great customer service stories. Here is one of my favorites. After a long day in Phoenix, AZ, I needed a quick pick-me-up. I found a...

Jan
04

01/04/2021       By: Natalya Bucuy

When it comes to small business, what are some winning pricing strategies? Digital transformation got an incredible speed boost in 2020.  The online market is now more crowded than ever. Marketers tr...