Sep
08

09/08/2021       By: Natalya Bucuy

Table Of Contents Why is Customer Retention Important?1. Make Simple Instructions A Priority2. Establish A Community3. Ask For Feedback4. Mak...

Sep
03

09/03/2021       By: Natalya Bucuy

Do you ever imagine what it would be like to break out of the boundaries of a boring routine? What it would feel like to be your own boss?  If you ever thought about opening your very own business, n...

Aug
31

08/31/2021       By: Natalya Bucuy

Table Of Contents Put it Anywhere: New Embedding Features1. Support Portal Embed2. Embedded Chat Widget3. Website embedGet It All Together: T...

Aug
30

08/30/2021       By: Natalya Bucuy

Automated postal kiosks. Cashier-less grocery stores. Order and payment monitors in restaurants.  As innovations advance, more and more self-serve technology enters everyday life. And why not? Custom...

Aug
24

08/24/2021       By: Natalya Bucuy

“Why did you leave? What did I do wrong? Is this my fault?! Come back!”  What do fishermen and eCommerce business owners have in common?  They both know the sentiment of losing what they have be...

Aug
19

08/19/2021       By: Natalya Bucuy

Table Of Contents What is a customer support tool?Benefits of Customer Service Software1. LiveHelpNow2. Qualtrics XM3. Salesforce Service Clo...

Jul
20

07/20/2021       By: Natalya Bucuy

What matters to customers today? Short answer: convenience.  Customers are showing that they will take their business where they can get convenient self-service solutions built on conversational arti...

Jul
15

07/15/2021       By: Natalya Bucuy

Oh, passwords…What a life’s joy they are…NOT! With modern tech advances, security measures must step up. So passwords get longer, have additional requirements, and, let’s be honest, ta...

Jul
09

07/09/2021       By: Natalya Bucuy

Personalized customer service can do wonders for customer experience. We’ve all been customers. And we know firsthand how good it feels when a company caters to us on a personal level. But why...

Jul
06

07/06/2021       By: Natalya Bucuy

What is more important in business – experience or innovation? The answer is indisputably “both.”  When a company has been in business for a while, its teams get to know the industry in and...