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3 Situations When a Business Call Is Better than Email

10/05/2021       By: Natalya Bucuy

No matter how much information you put into your website, packaging, or user manuals, clients will always run into issues while using your product or service.  Handling their requests profess...

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New Agent Workspace for Better Agent Experience

09/30/2021       By: Natalya Bucuy

Alright, folks! It’s storytime! The year was 1878. In a laboratory in Menlo Park, New Jersey a very determined scientist and his staff set out to complete a project. The group’s goal was to create...

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10 Tips for Personalizing Customer Service Online

09/30/2021       By: Natalya Bucuy

What is one tip for personalizing customer service through online communications like live chat or email? To help you personalize customer service communications online, we asked marketing and busines...

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LiveHelpNow Updates Mobile App for Ultimate User Experience

09/28/2021       By: Natalya Bucuy

Be honest. When you wake up in the morning, what is the first thing you do?  If you’re like most people, you check your phone. According to one mobile consumer survey, 23 percent of adults check th...

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Customer Acquisition Tactics That Won’t Tick Off Your Current Customers

09/21/2021       By: Natalya Bucuy

If you get your internet services from a traditional cable provider (and no, we will not name names here), chances are, every year you make THE phone call.  You know, when you get your monthly bill a...

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Top 7 Mistakes to Avoid in Live Chat Communication

09/15/2021       By: Natalya Bucuy

With great technology comes great responsibility. This paraphrased principle of Spider-Man fits customer service in today’s digital world supremely well.  The more instruments we have to influe...

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7 Smart Strategies to Increase Customer Retention in 2021

09/08/2021       By: Natalya Bucuy

Table Of Contents Why is Customer Retention Important?1. Make Simple Instructions A Priority2. Establish A Community3. Ask For Feedback4. Mak...

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Big Leads for Small Businesses: Social Media Lead Generation Guide

09/03/2021       By: Natalya Bucuy

Do you ever imagine what it would be like to break out of the boundaries of a boring routine? What it would feel like to be your own boss?  If you ever thought about opening your very own business, n...

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Ticket Support System Updates: Omnichanneling Like Crazy

08/31/2021       By: Natalya Bucuy

Table Of Contents Put it Anywhere: New Embedding Features1. Support Portal Embed2. Embedded Chat Widget3. Website embedGet It All Together: T...

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Self-Service Galore: LiveHelpNow Introduces Customer Support Portal

08/30/2021       By: Natalya Bucuy

Automated postal kiosks. Cashier-less grocery stores. Order and payment monitors in restaurants.  As innovations advance, more and more self-serve technology enters everyday life. And why not? Custom...

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“Between the quality of the package and the enthusiasm of the people behind it, I feel like the sky’s the limit with this company.”
- Joel Levin, VP of Support