Apr
28

04/28/2022       By: Natalya Bucuy

What is one question to ask in a customer satisfaction survey?   To help you with the proper questions to ask in a customer satisfaction survey, we asked HR leaders and CEOs this question for their...

Apr
21

04/21/2022       By: Natalya Bucuy

Sometimes when you start cleaning your house, you move some of the furniture and realize that the new arrangement looks much better.  Customer Support Solutions ...

Apr
20

04/20/2022       By: Jessica Wise

Startups and small businesses (SMBs) embark upon their journey with energy and passion. It gets them off the starting block and into the market. However, it only gets them so far. At some point, they ...

Apr
20

04/20/2022       By: Jessica Wise

Agent turnover is a crucial challenge faced by most organizations. According to the 2021 Bureau of Labor Statistics report, the overall agent turnover rate is 57.3%. What are the causes of such a high...

Apr
14

04/14/2022       By: Natalya Bucuy

Traditions are important. And here at LiveHelpNow, we have one that involves and celebrates our beloved customers. It is no other than our LiveHelpNow Challenge.  And so, we’re here to announce our...

Apr
12

04/12/2022       By: Natalya Bucuy

What is your favorite customer loyalty program? What makes it so great?  To help you compare and draw inspiration from popular customer loyalty programs, we asked marketing experts and CEO’s this...

Apr
11

04/11/2022       By: Natalya Bucuy

Why Is Customer Service Automation Necessary for Businesses in 2022? Whether your business is entirely online, a mix of retail and online business, or exclusively retail, you can’t escape the import...

Mar
31

03/31/2022       By: Natalya Bucuy

What is your definition of good customer support? To help you define what good customer service looks like, we asked CEOs and small business owners this question for their best insights. From valuing...

Mar
30

03/30/2022       By: Natalya Bucuy

“Who are we?” It seems like a simple question. But it isn’t. It holds a lot of power as it prompts some serious soul digging. What does the question ask, exactly –  our name, what we do, ...

Mar
28

03/28/2022       By: Natalya Bucuy

The IT industry has undergone a rapid innovation that has made life easier for its customers and employees. With this, IT support teams are somewhere caught in an uphill battle. IT service desk indust...